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Mövenpick Hotel Mansour Eddahbi Marrakech

5-star hotel
Bd Mohamed VI, Marrakech 4000005243-39100
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3,864 reviews
Posh quarters in an upmarket hotel with 4 restaurants & a rooftop bar, plus 3 pools & a spa.

8 top things to know

Guests praised the large rooms, which have refrigerators
Rooms were large and well kept.
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5 min drive to La Mamounia
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One of the few hotels in the area with 24-hr room service
Overall is good...room services room for improvements
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Guests praised the restaurant and the restaurant service
I would like to highlight the excellent service of all the catering teams at the hotel.
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Guests praised the fitness center, which has weight machines
Very good hotel, nice and clean, great food but the very small gym makes it only 4 stars.
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The hotel has a boutique store
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Guests praised the outdoor pool
We have enjoyed 4 days in this urban resort, excellent hotel located very close to the Medina, with quiet pool for adults only, but best of all, its staff, attentive, friendly and willing at all times to make your stay a unique experience.
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Stay 1 extra night for an avg nightly rate of MAD 1,833

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Food & drinks at this hotel

Urban Brasserie
Restaurant
05243-39100
Reservationmovenpick.com
Saray restaurant
Moroccan restaurant
05243-39100
Reservationmovenpick.com

Location summary

Neighborhood: Hivernage
Good for visitors
Upscale district with smart dining, cocktail lounges & nightclubs, plus landscaped Menara Gardens.
hotel's location on maphotel's location on map

Map data ©2022
Map data ©2022
500 m 
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Restaurant le code |
Restaurant
1 min
L'Ardoise du Marché
French restaurant
5 min
La Villa Canaille
French restaurant
3 min
La Collégiale
French restaurant
8 min
Restaurant Le 6 Marrakech
Restaurant
2 min
L'Ô à la Bouche
Restaurant
7 min
Bagatelle
Restaurant
8 min
Restaurant le Meditérranée
Restaurant
5 min
Dameh Restaurant
Restaurant
4 min
Le Petit Cornichon
Restaurant
9 min
Marrakesh Menara Airport
Taxi
13 min
Transit
24 min
Gare Oncf
Walking
13 min
Lycee Hassan 2
Walking
8 min
Menara Mall
Walking
15 min
Le Meridien
Walking
11 min
Gare Train Oncf
Walking
12 min

Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more

People often mention

Fitness
Mentioned in 356 Google reviews
13% unfavorable78% positive
Wellness
Mentioned in 157 Google reviews
6% unfavorable90% positive
Service
Mentioned in 1,239 Google reviews
10% unfavorable87% positive
Spa
Mentioned in 133 Google reviews
5% unfavorable93% positive
Property
Mentioned in 876 Google reviews
9% unfavorable87% positive
Family
Mentioned in 116 Google reviews
6% unfavorable87% positive
Pool
Mentioned in 171 Google reviews
7% unfavorable90% positive
Atmosphere
Mentioned in 265 Google reviews
1% unfavorable95% positive
Food
Mentioned in 201 Google reviews
16% unfavorable79% positive
Business
Mentioned in 50 Google reviews
14% unfavorable66% positive
Breakfast
Mentioned in 316 Google reviews
10% unfavorable81% positive
Bar
Mentioned in 80 Google reviews
35% unfavorable55% positive
Gym
Mentioned in 56 Google reviews
9% unfavorable86% positive
Sleep
Mentioned in 111 Google reviews
45% unfavorable47% positive
Amenities
Mentioned in 98 Google reviews
53% unfavorable38% positive
Bathroom
Mentioned in 87 Google reviews
55% unfavorable37% positive
Cleanliness
Mentioned in 248 Google reviews
14% unfavorable83% positive
Restaurant
Mentioned in 112 Google reviews
13% unfavorable78% positive
Location
Mentioned in 202 Google reviews
3% unfavorable91% positive
Accessibility
Mentioned in 27 Google reviews
56% unfavorable41% positive
Couples
Mentioned in 22 Google reviews
18% unfavorable77% positive
Wi-fi
Mentioned in 31 Google reviews
61% unfavorable32% positive
Parking
Mentioned in 21 Google reviews
29% unfavorable57% positive
Nightlife
Mentioned in 27 Google reviews
33% unfavorable52% positive
Safety
Mentioned in 21 Google reviews
48% unfavorable48% positive
Transit
Mentioned in 28 Google reviews
11% unfavorable71% positive
Air conditioning
Mentioned in 17 Google reviews
71% unfavorable24% positive
Entertainment
Mentioned in 9 Google reviews
56% unfavorable33% positive
Kitchen
Mentioned in 8 Google reviews
25% unfavorable62% positive
Nature
Mentioned in 6 Google reviews
17% unfavorable83% positive

Photos

Exterior
Food & Drink
Amenities
Bedroom

About this hotel

Adjacent to the Palais des Congrès event center, this upscale hotel is 3 km from bustling Jemaa el-Fnaa square and 4 km from scenic Majorelle Garden. It's 5 km from Marrakesh Menara Airport.

Check-in time: 3:00 PM
Check-out time: 12:00 PM

Popular amenities

  • Pool
  • Spa
  • Wi-Fifree
  • Parkingfree

Web results

 https://www.movenpick.com › ... › Marrakech
Mövenpick Mansour Eddahbi Marrakech | Hôtel 5 Étoiles
Le Mövenpick Hotel Mansour Eddahbi Marrakech offre un accueil authentique aux voyageurs en séjour dans la captivante ville rouge. Situé dans le quartier ...
 https://www.booking.com › ... › movenpick-mansour-...
Mövenpick Hotel Mansour Eddahbi Marrakech - Booking.com
Le Mövenpick Hotel Mansour Eddahbi Marrakech est situé dans le quartier de l'Hivernage à Marrakech, à 100 mètres du palais des congrès.
 https://www.tripadvisor.fr › ... › Hôtels Marrakech
Movenpick Hotel Mansour Eddahbi Marrakech - TripAdvisor
Movenpick Hotel Mansour Eddahbi Marrakech, Marrakech dès 169€ sur Tripadvisor: Consultez les 3 153 avis de voyageurs, 1 993 photos, et les meilleures offres ...

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Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more

Reviews

People often mention

Fitness
Mentioned in 356 Google reviews
13% unfavorable78% positive
Wellness
Mentioned in 157 Google reviews
6% unfavorable90% positive
Service
Mentioned in 1,239 Google reviews
10% unfavorable87% positive
Spa
Mentioned in 133 Google reviews
5% unfavorable93% positive
Property
Mentioned in 876 Google reviews
9% unfavorable87% positive
Family
Mentioned in 116 Google reviews
6% unfavorable87% positive
Pool
Mentioned in 171 Google reviews
7% unfavorable90% positive
Atmosphere
Mentioned in 265 Google reviews
1% unfavorable95% positive
Food
Mentioned in 201 Google reviews
16% unfavorable79% positive
Business
Mentioned in 50 Google reviews
14% unfavorable66% positive
Breakfast
Mentioned in 316 Google reviews
10% unfavorable81% positive
Bar
Mentioned in 80 Google reviews
35% unfavorable55% positive
Gym
Mentioned in 56 Google reviews
9% unfavorable86% positive
Sleep
Mentioned in 111 Google reviews
45% unfavorable47% positive
Amenities
Mentioned in 98 Google reviews
53% unfavorable38% positive
Bathroom
Mentioned in 87 Google reviews
55% unfavorable37% positive
Cleanliness
Mentioned in 248 Google reviews
14% unfavorable83% positive
Restaurant
Mentioned in 112 Google reviews
13% unfavorable78% positive
Location
Mentioned in 202 Google reviews
3% unfavorable91% positive
Accessibility
Mentioned in 27 Google reviews
56% unfavorable41% positive
Couples
Mentioned in 22 Google reviews
18% unfavorable77% positive
Wi-fi
Mentioned in 31 Google reviews
61% unfavorable32% positive
Parking
Mentioned in 21 Google reviews
29% unfavorable57% positive
Nightlife
Mentioned in 27 Google reviews
33% unfavorable52% positive
Safety
Mentioned in 21 Google reviews
48% unfavorable48% positive
Transit
Mentioned in 28 Google reviews
11% unfavorable71% positive
Air conditioning
Mentioned in 17 Google reviews
71% unfavorable24% positive
Entertainment
Mentioned in 9 Google reviews
56% unfavorable33% positive
Kitchen
Mentioned in 8 Google reviews
25% unfavorable62% positive
Nature
Mentioned in 6 Google reviews
17% unfavorable83% positive
Raj Patel5 months ago on Google
5/5
Some initial teething issues (as you would expect from time to time), but I have to say that it was totally made up for thanks to amazing management and certain staff members. …
Some initial teething issues (as you would expect from time to time), but I have to say that it was totally made up for thanks to amazing management and certain staff members.
In particular, I’d like to say a big thank you to a lady called Hannan at reception, who truly went over and above to rectify the issues and in fact, more than make up for it! Because of her efforts, the hotel eventually exceeded our expectations. Staff members like her are a real asset to the hotel. If only I could get staff as switched on and dedicated!
Overall a great stay. The resort feels excellent value for money, and is stunning, particularly in the evenings after dark.
I also enjoyed the breakfast
Would recommend
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear M. Patel,

We greatly appreciate the time you spent to share your recent holiday experience at our Movenpick hotel and we thank you for your kind recommendation to Google's readers .

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Sami Arabi2 weeks ago on Google
5/5
Super nice place. The facilities are great, the spa, gym and pools. They have the best breakfast I have ever seen, lots of options, gluten-free breads, pastry and more. The staff are polite and ready to help, specially Naima from breakfast. Highly recommend
Trip typeVacation · Solo
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

(Translated by Google) Dear Mr. Arabi,

We would like to thank you for posting this review of your recent stay at our Movenpick Mansour Eddahbi hotel.

We are happy to read that you thoroughly enjoyed your holiday and can only agree with you on the impact that interactions with our staff can have on the overall experience with us.

The entire team works tirelessly to guarantee impeccable service and a memorable experience in our hotels.

Thank you again for your wonderful review, we hope to have the pleasure of welcoming you again in the near future.

Guest Experience Team

(Original)

Cher M. Arabi,

Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre hôtel Movenpick Mansour Eddahbi

Nous sommes heureux de lire que vous avez pleinement profité de vos vacances et ne pouvons qu'être d'accord avec vous sur l'impact que les interactions avec notre personnel peuvent avoir sur l'expérience générale vécue chez nous.

Toute l'équipe travaille sans relâche afin de garantir un impeccable service et une expérience mémorable au sein de nos hôtels.

Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.

Guest Experience Team

Amadeu Franquet3 months ago on Google
5/5
We have enjoyed 4 days in this urban resort, excellent hotel located very close to the Medina, with quiet pool for adults only, but best of all, its staff, attentive, friendly and willing at all times to make your stay a unique experience. Thank you Mohamed from reception for making everything really pleasant. Absolutely recomendable!…
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Madam, Sir

First of all, we would like to thank you for your warm words regarding our hotel.

We are delighted to know you enjoyed your stay in our hotel as well as the quality of our teams and services.

Looking forward to hosting you once again in our property.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

Mood Food3 months ago on Google
5/5
The hotel exceeded my expectations. It is beautiful and definitely has a five star feel to it. The staff is wonderful/ extremely hospitable. The breakfast was hands down my favorite part of the day. Naima during our breakfast was extremely …
The hotel exceeded my expectations. It is beautiful and definitely has a five star feel to it. The staff is wonderful/ extremely hospitable. The breakfast was hands down my favorite part of the day. Naima during our breakfast was extremely welcoming and attentive. Location wise is it a little outside of the city center/ Medina area but it is an amazing location and easily accessible to all areas a tourist would want. Overall, I enjoyed my time in Marrakech and I will definitely be staying here again.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Madame, Sir,

We greatly appreciate the time you spent to share your recent holiday experience at our Movenpick hotel and we thank you for your kind recommendation to Tripadvisor’s readers .

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate NAIMA all on your behalf for her contribution to your wellbeing whilst in our hotel.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Sarah4 months ago on Google
5/5
Breakfast has been the highlight of our trip and what I think is most important about staying in a nice hotel, is customer service. I give Bahija 10 out of 10 for always taking care of myself and friends during our stay. She made us feel so welcome.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Sarah,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Zana Zana5 months ago on Google
2/5
Good looking, good standards but thats it. Screaming kids at the big pool instead of the small one, playing ball around you inside the water. People being loud and drinking beer inside the pool. Definitely not what a 200$ per Night Hotel should have. Workers are nice.
Trip typeVacation
Rooms3.0
Service5.0
Location3.0
Response from the owner5 months ago

Dear Zana Zana,

We would like to thank you for your preference in selecting our Movenpick hotel for your holidays in Marrakech, as well as for taking the time to tell us about your recent experience among us.

Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.

On the other hand, we regret your deception with the noise made by the children by the pool as well as by other guests drinking beer inside the pool. We will not fail to share your comments with our managers for a future revision.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Erin Ma month ago on Google
5/5
This was the best leg wax I have ever had! Najia was very professional and even gave me an amazing leg massage at the end. I loved it so much I’m going to be booking a full massage with her very soon. Hind at the front desk is also beyond helpful and friendly and the whole spa experience is super relaxing and amazing.
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Dear Mrs. Erin,

First of all, we would like to thank you for your complimentary review of your recent stay at our hotel and are delighted to read that we were able to meet your expectations.

We are delighted to read that you enjoyed your experience at Spa Ô de Rose and that our team of professional therapists on site lived up to your expectations.

We will be sure to congratulate Najia & Hind on your behalf for their contribution to your well-being during your visit with us.

Thank you again for your wonderful appreciation, we hope to have the pleasure of welcoming you again in the near future.

Guest Relation Team

Wahida Samie5 months ago on Google
1/5
…..
Where do I start! I've never been so disappointed with a hotel. I booked a 5* …
…..
Where do I start! I've never been so disappointed with a hotel. I booked a 5* hotel thinking I wouldn't have to deal with poor service I even booked one of the deluxe rooms which cost around £300 a night. I arrived at 12pm and asked for an early check-in, I knew this may not be possible. I was told it was busy and it wasn't ready, so I waited till 3pm to check-in as normal, to then be told my room wasn't available still and asked to come back and check in 20mins. I had to go back and forth for 3 hours until 6pm where I was then allowed into the room I had paid for.
During this time, no one offered me a drink or anything while they kept me waiting for their own delay. I had paid to check-in at 3pm and was so shattered from my flight, what I don't understand is they knew I was at the hotel since 12pm and they had no respect and left my room to be cleaned at 6pm. Even after I continuously complained to get the room, no one cared. I actually have no idea how this hotel has a 5* rating other than for cleanliness and their facilities.
I've stayed in many 5* hotels and honestly, this is by far the worst one and service. The breakfast buffet is the most basic one I've seen, not a good range of food and the service wasn't the best. You come in the morning to sit and eat, you have to find your own table, no one greets you, most tables are dirty. I literally had to clean my table each day, find my own cutlery and napkins. Each time I asked for anything took about 20mins to get something.
Moving onto my upgraded room. I paid for an upgraded deluxe room, most of the sockets were not working, they had nothing in the mini-fridge, you usually have some drinks, no milk for tea and coffee. The bathroom had a large bathtub, usually when you have a bathtub you have a standing shower, there was no shower so the design wasn't the best.
I'm not a fussy or particular person but when you stay in a 5* hotel and pay a lot you expect good service and facilities. I wouldn't have had these expectations if It wasn't 5* and if I didn't pay so much. I'd definitely recommend staying somewhere else if you are visiting Marrakesh and save your money! Even after I complained to many staff members no one did anything or even tried to make up for how i felt being checked-in late. Just definitely not worth the money!
Trip typeVacation
Rooms2.0
Service1.0
Location5.0
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Amal Osman2 months ago on Google
5/5
Lovely hotel, spacious rooms. The breakfast is fresh and delicious. The staff are very helpful and pleasant, especially Bahija! She made our stay. Would definitely recommend this hotel.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Good day Mrs,

First of all, we thank you for your message and your warm comments on the quality of our services.

We are delighted that your stay went well, and that all the services met your expectations.

We will not fail to pass on your kind feedback to our teams in order to persevere in this direction.

We hope to have the pleasure of welcoming you among us soon.

Cordially,

Douaa CHAKIR

Guest Relations Supervisor

(Original)

Bonjour Madame,

Nous vous remercions tout d'abord pour votre message et vos commentaires chaleureux sur la qualité de nos services.

Nous sommes ravis que votre séjour se soit bien déroulé, et que l'ensemble des prestations étaient à la hauteur de vos attentes.

Nous ne manquerons pas de transmettre vos aimables retours à nos équipes afin de persévérer dans ce sens.

Nous espérons avoir le plaisir de vous recevoir parmi nous prochainement.

Cordialement,

Douaa CHAKIR

Guest Relation Supervisor

Meriem Trafeh4 months ago on Google
1/5
My parents stayed there for a congress and where so disappointed. Not only they gave them a room with a horrible view but in terms of cleanliness it was not terrible. Inside the hotel there is a fountain with small canal. Next to this …
My parents stayed there for a congress and where so disappointed. Not only they gave them a room with a horrible view but in terms of cleanliness it was not terrible. Inside the hotel there is a fountain with small canal. Next to this canal, there is a hole, which I will call a trap. My mom was passing by and had her feet stuck in that trap, she fell down hard. In fact, when her feet got stuck she got catapulted to the other side.
That accident was rough!
Even tough it happened during day time, in front of the reception, my mum received no assistance, nobody came over to check on her or even ask how she was doing. Many employees have witness this incident, the receptionist who was working at that time included.
My mom had to go the next day, ask for the manager who was absent, so she asked for the duty manager.This later had only one intention to find a scapegoat instead of providing assistance.
My mom suffered from this accident, swollen knee, unable to walk, she had to use crutches for weeks. Her thumb was swollen, she was unable to use her hand for weeks. She has been handicapped, unable to perform simple daily activities. And I am not talking about the scratches she has gotten (pictures, XRays, and medical report can support my testimony).
Trip typeBusiness
Rooms4.0
Service1.0
Location1.0
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Guilherme Campello3 weeks ago on Google
5/5
We’ve encountered some issues with our booking agency however we’ve been assisted by the best front desk team we could have wished for ! So big special thanks for Hanan, Zak and Soumail , they kind hearted , helpful and a very caring team …
We’ve encountered some issues with our booking agency however we’ve been assisted by the best front desk team we could have wished for ! So big special thanks for Hanan, Zak and Soumail , they kind hearted , helpful and a very caring team who certainly enhanced our experience at the hotel ! If you need anything while you’re here , so contact them as I am sure they will be as helpful and supportive as they were with us :)
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 weeks ago

Dear Mr. Campello,

Thank you for reviewing your recent stay in our Movenpick Mansour Eddahbi. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We would like to thank you for your kind words towards our staff, especially regarding the reception. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Guest Experience Team

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Александр Бойков3 weeks ago on Google
1/5
The worst service I’ve ever met in my life.
I spent 2 hours at the check-in desk. Sounds like I’m overestimating but no :( …
The worst service I’ve ever met in my life.
I spent 2 hours at the check-in desk. Sounds like I’m overestimating but no :(
They were always distracted by something, couldn’t find me in database, lost my filled form. We were after the long flight and this unbelievable long check was intolerable.
All the personnel in the hotel wants only one thing from you - to get rid of you. The waiters will hide from you, avoiding to receive the order.
Response from the owner2 weeks ago

Dear Mr.Бойков,

Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Movenpick Mansour Eddahbi hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.

We regret your disappointment for being unable to check in upon your early arrival and understand reading your review that apparently you were not properly informed about the appointed check in time starting at 2pm, although it should be reported on the booking confirmation; at the hotel we always do our utmost to make sure our guests can check in as soon as they arrive, unfortunately during periods of high occupancy it may not be possible considering that check out is at 12pm and our housekeeping staff needs to undertake a thorough cleaning of the rooms before assigning them to new arrivals.

We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.

Guest Experience Team

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Chloe Njuguna3 months ago on Google
5/5
Excellent service and very helpful. Breakfast was great and food was very tasty. Spacious bedrooms and lovely lunch options. It was a great experience. Thank you Bahija for your courteous service. 10/10
Trip typeVacation
Rooms4.0
Service5.0
Response from the owner3 months ago

Dear Mrs Njuguna,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Also, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Loubna Belabbesa month ago on Google
5/5
I had an excellent stay at their hotel and appreciated the hospitality of everyone who works at the hotel. I would like to specifically thank Bahija at the breakfast for her help and kindness. I highly recommend staying at this hotel.
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Dear Mrs. Belabbes,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Movenpick Mansour Eddahbi hotel with us.

Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to Bahija.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Guest Relation Team

Penelope Felta month ago on Google
1/5
After check out they treat you like rats. You’re not allowed to even enter the building to use the bathroom after taking your luggage. Spend your money somewhere better.
Response from the ownera month ago

Dear Mrs. Felt,

Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Movenpick Mansour Eddahbi, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Guest Experience Team

Emilie Emilie5 months ago on Google
2/5
We booked a day pass to access the pool and have lunch for our last day in Marrakech. Arrived there they said the pool was “full” and they were not accepting more guests even if we had a reservation. The reception guy could not care less …
We booked a day pass to access the pool and have lunch for our last day in Marrakech. Arrived there they said the pool was “full” and they were not accepting more guests even if we had a reservation. The reception guy could not care less about us and didn’t even try to apologize or talk with his manager.
After insisting for a good 30 mins I managed to get in, the pool was okay but Sun-beds quite dirty for a 5stars plus there was some glass inside the pool
We had a 3 course lunch which was good but not even a bottle of water included ! Had to pay extra 45 dhs for water !!!
And of course the pool was not even half full
Response from the owner4 months ago

Dear Emilie,

Thank you very much for the time you spent to share your personal impressions of your stay at our Movenpick Hotel. We always welcome feedbacks, as they allows us to continually improve the experience we create for our guests.

We have taken good note of your comments and are truly sorry you did not feel attended enough by our reception team, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for.

Nevertheless we thank you for your constructive remark and will make sure to share your review with our head of departments for improvement.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Bilal Bihi3 months ago on Google
5/5
I only spent a day here but I had an amazing experience. All the staff were friendly and helpful but I want to personally shout out my friend Hassan from reception for going above and beyond to make us feel comfortable and welcome. I hope to see you again brother!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

Robert Laier3 weeks ago on Google
1/5
Regularly loud private dance parties in a large tent in the inner courtyard immediately outside of hotel room window. Music blasting late into the night on most evenings. Our young child was inconsolable and slept very little. Management …
Regularly loud private dance parties in a large tent in the inner courtyard immediately outside of hotel room window. Music blasting late into the night on most evenings. Our young child was inconsolable and slept very little. Management unresponsive with no initiative to resolve situation. Appropriate to a youth hostel, not a five star hotel.
Trip typeVacation
Response from the owner2 weeks ago

Dear Mr. Laier,

We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

We would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions.

Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

Guest Experience Team

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S P5 months ago on Google
5/5
service was great! ottomane in reception made sure my boyfriend had a suprise cake for his birthday, service was excellent all over even the pool/ concierge . Breakfast gets busy with the conference the only downside is that it should be seperate. Breakfast has the same dishes daily, more variety would be better. All good otherwise!
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear S P,

First and foremost, Happy Belated Birthday to your boyfriend ! Thank you for choosing to spend such an important event with us at the Movenpick Marrakech where our goal is to make our home feel like yours

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

On the other hand, we regret your deception regarding the service and the variety of meals at breakfast, our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Leonardo Sommarivaa month ago on Google
1/5
I’ve been going to the hotel bar for a few days now, but tonight I feel like I should share what happened: for starters they have an online menu which they handed to me with a qr code on a small card, as I went through the menu I chose my …
I’ve been going to the hotel bar for a few days now, but tonight I feel like I should share what happened: for starters they have an online menu which they handed to me with a qr code on a small card, as I went through the menu I chose my drink and ordered it. As I got my drink, literally 5 minutes later a waiter comes to me with the bill that I should have paid in that moment, by looking at it I saw that the price increased by 25% since the evening before (I realised later that since they were having a business event they chose to increase their prices since they’d have more clients at the bar, smart move…), I decided however to still pay even if the displayed prices were different from the bill… As I handed my phone to the waiter in order to pay with Apple Pay I kept being pressured to pay with a credit card. As the waiter realised I didn’t have a card, (while I was still having my drink…), he asked me to go with him to the hotel reception in order to pay, from which I complained and refused to do. As I finished my drink and stood up the waiter already had the bill on his hand and accompanied me to two different receptions to pay with Apple Pay.
This hotel has a great name and expectations but tonight I felt like there was no professionality and respect towards the client. Sorry but I had to leave one star for the terrible experience.
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Azwar Ghani3 months ago on Google
5/5
I visit Marrakech every year and I always stay at The Movenpick Hotel purely because of the amazing customer service and cleanliness of the hotel. I am always looked after here. The staff are always very helpful and always smiling. I would …
I visit Marrakech every year and I always stay at The Movenpick Hotel purely because of the amazing customer service and cleanliness of the hotel. I am always looked after here. The staff are always very helpful and always smiling. I would 100% recommend this hotel - the welcome you get at this hotel is amazing! No matter what time of the day, the staff always make sure you are ok and if you need anything they help you straight away. One staff member I would really like to give my appreciation to is Hanane, she is absolutely amazing! Always smiling and so helpful. Hanane will go out of her way to help you with whatever you need. Hanane makes this hotel
Experience the best ever!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Sir,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

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Breana Whitea month ago on Google
5/5
This was the best hotel I’ve ever stayed in. I’m rarely impressed and my jaw dropped walking in. The servers Mahmoud and Bahija were so attentive and kind. The beds were comfortable, rooms were spacious, and the shower had great water pressure. I will be staying here the next time I come to Marrakech
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Dear Mrs. White,

We would like to thank you for your glowing review of your recent stay at our hotel Movenpick Mansour Eddahbi and we are delighted to read that we have met your expectations.

We are very pleased to know that we have exceeded your expectations in terms of hospitality and service and will be sure to pass on your comments to Mahmoud and Bahija who you personally mentioned.

Thank you again for your kind appreciation of our hotel, we hope to have you back with us soon.

Guest Relation Team

Anaya Mistry3 months ago on Google
5/5
I have returned to the Movenpick for my sixth time, and once again the service from the staff was impeccable as the staff could not do enough for us. Yet again, I was incredibly impressed. …
I have returned to the Movenpick for my sixth time, and once again the service from the staff was impeccable as the staff could not do enough for us. Yet again, I was incredibly impressed.
The breakfast staff were extremely attentive, taking great pride and care in their job and were such hard workers. In particular, My Youssef ( the breakfast manager) and the waiters; Mohamed skiriba, Mohamed kabaj and Bahija, who served us, could not do enough for us, and If we wanted anything, they would immediately try to meet our needs as quickly as possible and treated us as if we were royalty. These workers take hard work and dedication to another level and put it into perspective onto how little we have it in the Uk. These staff put great pride into their job and it shows in every single thing they do for us and the quality of their work, and I would appreciate it If the efforts of these fabulous staff was recognised. Such amazing service and hard workers, I have never been to a hotel where the staff are as motivated and caring as this !
Thank you to all the breakfast staff for your incredible efforts :)
My breakfast experience at the Movenpick was a truly satisfying and out of this world experience every morning, to the point it being therapeutic due to the relaxing atmosphere there. It was an unforgettable, exceptional service and made my stay at the Movenpick, once again, one to never forget. Thank you to the amazing chefs and the superb breakfast waiter staff, we appreciate your hard work and efforts !!!
From the Mistry family
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Ms MISTRY,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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adrian economakisa month ago on Google
5/5
Very nice and friendly staff. Large pool with hardly anyone in it which is great. Very clean. Leila, Said, Zak, Souhail at reception were all excellent and very helpful
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Dear Mr. Adrian,

We would like to thank you for your glowing review of your recent stay at our hotel Movenpick Mansour Eddahbi and we are delighted to read that we have met your expectations.

We are very pleased to know that we have exceeded your expectations in terms of hospitality and service and will be sure to pass on your comments to Leila, Zak and Souhail who you personally mentioned.

Thank you again for your kind appreciation of our hotel, we hope to have you back with us soon.

Guest Relation Team

M Na month ago on Google
3/5
The entrance and grounds are pretty nice. The rooms are dated/ Holiday Inn Express type. First room had awful smell. They did change it immediately. This one had the most awful television -- had to be reset every day....missed part of The …
The entrance and grounds are pretty nice. The rooms are dated/ Holiday Inn Express type. First room had awful smell. They did change it immediately. This one had the most awful television -- had to be reset every day....missed part of The Queen's funeral because of this. Location wise - there really is not much around from a walking perspective, but medina, clubs etc are close by with Taxi.
Food: The breakfast variety is decent but you get the Coffee from a machine...sounding more and more like a four star, isn't it? The room service menu is limited and pastas are simular to most tourist trap restaurants anywhere...they are ok. The harrira however is probably the worst I have eaten. At the bar, waited 30 minutes [with 2 reminders] for black tea with milk...never arrived.
Service: At 6am first morning- they started playing loud music at the pool. Went outside no one there. Called reception to get it stopped. They took 15 minutes but it did stop. Twice asked to see the Duty Manager-' not available' and never got in touch. Concierge: unknowledgable. The cleaning staff were very nice.
Rooms3.0
Service3.0
Location3.0
Response from the ownera month ago

Dear Madam, Sir,

We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to Marrakech and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us.

Guest Relation Team

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Amina Lunat2 months ago on Google
5/5
The service was excellent, especially from the staff in the breakfast restaurant, who were very accommodating and catered for all needs. Very warm and welcoming hotel, would highly recommend staying here to explore the hustle and bustle of …
The service was excellent, especially from the staff in the breakfast restaurant, who were very accommodating and catered for all needs. Very warm and welcoming hotel, would highly recommend staying here to explore the hustle and bustle of Marrakesh whilst, offering a beautiful and peaceful hotel to relax and unwind. Mr skiriba cavalier top
And mr Mahdi,my yousef,Karim,Mariam wee amazingly helpful, thank you for making our stay so special.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Dear Madam,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

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Kay Kei2 weeks ago on Google
5/5
Beautiful and amazing!
The lobby looks majestic. The room is spacious and depends on which building you will got. …
Beautiful and amazing!
The lobby looks majestic. The room is spacious and depends on which building you will got.
Food is delicious and variety for breakfast. Not to forget the staff is very helpful and thanks to Naimah (breakfast session) for your assistant. 😊
Looking forward to come again.
Thank you Mövenpick Hotel Mansour Eddahbi Marrakech!😊
Trip typeVacation
Response from the owner3 weeks ago

Dear Mr. Kei,

Thank you very much for sharing this great review of your recent stay at Movenpick Mansour Eddahbi

We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

Thank you for referencing Naima by name, as we are now able to reach out to her and let her know how she made such a positive impact on your stay.

Guest Experience Team

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Lily Reginoa week ago on Google
5/5
The hotel services are very good. I am very impressed with the services of Mohamed Douglas at Saray every time I eat my breakfast there. He is always there ready to help with whatever I need.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Tiffany Reaves3 months ago on Google
5/5
-Property, well appointed, clean and near immaculate upkeep.
-Food, very good to excellent. All the options, from steak to salmon. Room service is FAST. And attentive. They’ll bring little food gifts, love on the kids and …
-Property, well appointed, clean and near immaculate upkeep.
-Food, very good to excellent. All the options, from steak to salmon. Room service is FAST. And attentive. They’ll bring little food gifts, love on the kids and make sure to clean up for you even if you forget to take trays out of room. Breakfast is plentiful, beautiful and gourmet. Even for picky eaters (6yo & 3yo precious American kids of mine that only tolerate, bread, yogurt or pears) they were full and appreciated the variety they were exposed to. The service is impeccable at bfast. They watch for any need and anticipate what guests want. Zacharia would grab a coffee cup, help the kids or bring us things in an instant. We appreciate his kindness and smile very much. We call him a friend. Along with Hicham, we felt their pride and passion for this most amazing country. They’re good at recommendations if you need!
- Housekeeping, thorough job, consistently. They really take their time and clean. Every time, it’s great. Imane would check on us and her team. Souad had the patience of an Angel. Always-snacking kids this young, we were a mess in there yet always met with warmth.
- Rooms, good size and smart layout/use of space. Linens are divine. Bathroom has floor to ceiling stone, liked the way toilet was separated. We asked for an extra bed and got a small cot-size rollaway with nice Simmons mattress and frame, 6yo loved it and we could fit with him if he needed cuddles.
- Amenities, pool is great. Family friendly set up for mix of vacationers, business people and singles. On-site GORGEOUS yoga studio with lots of classes. Take yoga there for sure.
- Location, 100% ideal. No better spot!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Madam REAVES

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Steven Ware3 months ago on Google
5/5
We didn't stay in this hotel. God I wish we could have. From the areas of the hotel I could see thr rooms must be ut of this world. We only visited for drinks at the bar. Staff very friendly and accommodating poolside and bar area lovely. …
We didn't stay in this hotel. God I wish we could have. From the areas of the hotel I could see thr rooms must be ut of this world. We only visited for drinks at the bar. Staff very friendly and accommodating poolside and bar area lovely. The entrance just blows your mind. Wish I could afford to stay here but unfortunately way out of our budget but was nice to take in the surroundings and not feel out of place.
Trip typeVacation · Couple
Service5.0
Location4.0
Response from the owner3 months ago

Dear Mr WARE

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Tristan Somaiya2 months ago on Google
5/5
We a family of 9 stayed at Movenpick for a week.
Thank for the waiters Mr Skiriba , Cavalier, Mahdi, Yousef, Karim, Amine and Hicham for making our stay extra special especially a birthday surprise for my …
We a family of 9 stayed at Movenpick for a week.
Thank for the waiters Mr Skiriba , Cavalier, Mahdi, Yousef, Karim, Amine and Hicham for making our stay extra special especially a birthday surprise for my daughter. Thank you for the all the attention to detail while we was having our breakfast. Will definitely recommend this hotel.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Dear Madam,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

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Pumi Powar3 months ago on Google
5/5
It's a very nice hotel equalled by the excellent service provided by the staff. The staff at breakfast are excellent, in particular Zakaria who was very attentive to our every need.
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Pumi Powar,

Firstly we would like to thank you for choosing our Movenpick hotel for your holidays in Marrakech and for the review you shared on Google.com, all of your kind words about your stay with us are great to hear.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Zainab Mehter2 weeks ago on Google
5/5
Lovely stay at the movenpick. Few issues sorted out quickly. The staff are all lovely.
Especially naima at breakfast. Very attentive and lovely!
Overall a very pleasant stay x
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear Mrs. Mehter,

we would like to thank you for the lovely review you shared following your recent visit to our Movenpick Mansour Eddahbi hotel and are delighted to read that we were able to match your holiday expectations.

We also appreciate your kind words to Naima, her kindness and helpfulness being undoubtedly one of the main assets of our hotel, we will certainly congratulate her on your part for her contribution to your well-being during your stay with us.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Guest Experience Team

Bahija Cle4 months ago on Google
4/5
Karim and Skiriba from the breakfast and morning service were great, they helped me with my son who has allergies, Najat at the hot and egg station went out of her way to wash her hands the pan and made sure no spices were any closer of my …
Karim and Skiriba from the breakfast and morning service were great, they helped me with my son who has allergies, Najat at the hot and egg station went out of her way to wash her hands the pan and made sure no spices were any closer of my son’s food. The manager My Youssef was wonderful making sure every table is satisfied. Chaimae at the ice cream stand by the pool was very patient with the kids and taking care of them .
Abdelali the pool waiter was really wonderful we kept ordering and changing things and adding food, he kept his cool. Wonderful people
Thank you for taking care of us this will be my new destination stay
Trip typeVacation · Family
Rooms4.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Bahija Cle,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Soraya Lahlou3 months ago on Google
5/5
the hotel is obviously amazing but what will stay with me is how caring and helpful the staff is. special shoutout to Mustapha from the breakfast restaurant for anticipating and tending to our every need, making for a memorable meal and a wonderful start of the day .
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Ms LAHLOU

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

Cynthia L.J.2 months ago on Google
5/5
Amazing, 5 stars hotel, absolutely gorgeous. Service was amazing, staff was perfectly trained, compared to the typical Accor staff I am used to. I'll definitely come back inshaAllah.
Response from the owner2 months ago

Dear Madam,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

monicah davis3 months ago on Google
5/5
Beautiful place to holiday. Shout out to Perfect host Bahija in the breakfast restaurant for a courteous service. MysSelf and my daughter were really well looked by Bahija . Could not have asked for a better host. Beautiful place to stay …
Beautiful place to holiday. Shout out to Perfect host Bahija in the breakfast restaurant for a courteous service. MysSelf and my daughter were really well looked by Bahija . Could not have asked for a better host. Beautiful place to stay
Heat the only exception too hot in July
10/10 service for hostess Bahija, thank you
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Mrs Davis,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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JO MELISSA GONZALEZ3 months ago on Google
5/5
Merci beaucoup to the entire Movenpick Hotel Marrakech team for making our US-AFRICA BUSINESS SUMMIT 2022 a huge success! Special shoutout to the amazing team members who went above & beyond and have executed excellent service from start to …
Merci beaucoup to the entire Movenpick Hotel Marrakech team for making our US-AFRICA BUSINESS SUMMIT 2022 a huge success! Special shoutout to the amazing team members who went above & beyond and have executed excellent service from start to finish!
I would like to express my sincerest gratitude to the following Movenpick Hotel team members on behalf of my CCA team:
SALES/EVENTS TEAM:
• Zahira Lakreb, Senior Project Manager who is my main contact; have done an excellent job in leading her entire team & have shown remarkable customer service & professionalism to our CCCA team. I enjoyed working with Zahira; her personality, humor and patience are one of her best assets. Movenpick Hotel is very lucky to have Zahira! She is definitely an asset to the hotel.
• Nadia Hamaras, Director of Sales who has been very supportive, accommodating & patient with all the updates & last-minute changes.
FOOD & BEVERAGE TEAM:
Thank you so much to the F&B team who has been supportive and patient with all our last-minute requests!
• Dian Laurin, F&B Director, thank you for all your excellent leadership! Your entire F&B team have provided world-class service.
• Khalid Madbouh, Saray Manager, thank you for being super patient & helpful with us especially with our VIP lunch!
• Karim Antaki, Manager: Thank you so much for all your help especially with our welcome reception! It was a success because of you and your staff!
• Mly Yousef
• Mourad, Manso staff: Mourad is very attentive, friendly, and professional.
CHEFS/KITCHEN:
Of course, I would like to say merci beaucoup to the amazing Chefs who have prepared the most delicious food & decadent desserts!
• Chef Gillaume, Executive Chef: Thank you for being so flexible and accommodating our requests! You were so easy to work with! Every food that came out of your Kitchen were very delicious! The buffets are beyond festive!
• Chef Debbagh, Executive Sous-Chef
• Chef Rachid Lacheguer, Pastry Chef: Your decadent desserts are absolutely delightfu! What a beautiful dessert spread! We received lots of compliments!
• Smaoui, Chef Steward
BANQUETS/PALAIS DE CONGRES :
Thank you so much for being on top of all the Summit breakfasts, luncheons, morning, and afternoon breaks! You’ve shown attention to every detail! Merci!
• Said Khalkhi, Palais de Congres
• Iham, Palais de Congres
• Karim, Salle Royal
CONCIERGE/FRONT DESK :
EVERYONE in the Front desk & Concierge teams have been so helpful, hospitable & professional. Every time I have a question or concern, they immediately assist with a smile.
• To all Bellmen, Door men and Drivers, Noureddine (driver)
• Front desk: Othman, Mounir, Naoufel, Aimad, Adil, Cherkaoui, Said, Sliman, Mouhsin, Hassan, Khrissi
• Concierge: Rafiq, Said, Yahya, Lamiae
• Special thank you to Lamiae who has been so wonderful and helpful to us since day 1! She is very patient and would go above and beyond what is requested of her!
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
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Boss T3 months ago on Google
5/5
Honestly a brilliant hotel , design , cleanliness and overall experience is a 9.5/10 , also a big thank you to a worker named by Ibrahim , I had lost my phone in a taxi and he had tracked down the taxi I left my phone in and helped me …
Honestly a brilliant hotel , design , cleanliness and overall experience is a 9.5/10 , also a big thank you to a worker named by Ibrahim , I had lost my phone in a taxi and he had tracked down the taxi I left my phone in and helped me retrieve it , completely saved my holiday and someone who needs to be rewarded , if you need any help with things like that at all when you stay at movenpick make sure you ask for Ibrahim , a brilliant and kind hearted man
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Sir,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

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J Horgana month ago on Google
5/5
This was our first time in Marrakech and we stayed at the Movenpick Hotel. The hospitality was beyond our expectations. The staff was so friendly and attentive. We were catered to by Othamane, Mustapha, Amin Sourour, and Hamza. They never …
This was our first time in Marrakech and we stayed at the Movenpick Hotel. The hospitality was beyond our expectations. The staff was so friendly and attentive. We were catered to by Othamane, Mustapha, Amin Sourour, and Hamza. They never missed a beat. We definitely plan on coming back to Marrakech and when we do, we plan to stay at Movenpick again.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Dear Mr. Horgan,

We would like to thank you for your glowing review of your recent stay at our hotel Movenpick Mansour Eddahbi and we are delighted to read that we have met your expectations.

We are very pleased to know that we have exceeded your expectations in terms of hospitality and service and will be sure to pass on your comments to Othmane, Mustapha, Amine and Hamza who you personally mentioned.

Thank you again for your kind appreciation of our hotel, we hope to have you back with us soon.

Guest Relation Team

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Hélène Ndione2 months ago on Google
5/5
I had an amazing experience in this hotel, people were so caring, the restaurant, reception and pool everything was perfect. A big shootout to my bestie Mr skiriba cavalier toop ,sweetest men alive and sami pâtisserie 🥮 and meriam and mahdi amin my yousef top 👍🏾
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Dear Madam,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

Milka Mungundaa week ago on Google
5/5
Douglas and ayoub and sorore good and excellent customer service. Very friendly and helpful at all times. Keep it up. I have been looking forward to the breakfast because of your service
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Jenette Copea month ago on Google
5/5
We had such a wonderful stay at the hotel. The hotel hosted a conference that lasted a few days. The conference was very busy, but the staff was always on point. Their hospitality and attention to detail was amazing. It surprised me how the …
We had such a wonderful stay at the hotel. The hotel hosted a conference that lasted a few days. The conference was very busy, but the staff was always on point. Their hospitality and attention to detail was amazing. It surprised me how the staff would remember our favorites things when there were so many guests. I’d like to give a huge shout-out for Amin Sourour, Mustapha, Hamza, and Othamane. I’m definitely coming back. Loved it here.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Dear Mrs. Cope,

We would like to thank you for your amazing review of your recent stay at our hotel Movenpick Mansour Eddahbi and we are delighted to read that we have met your expectations.

We are very pleased to know that we have exceeded your expectations in terms of hospitality and service and will be sure to pass on your comments to Amine, Mustapha, Hamza and Othmane who you personally mentioned.

Thank you again for your kind appreciation of our hotel, we hope to have you back with us soon.

Guest Relation Team

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Catinca Denieul2 months ago on Google
5/5
Great workout with Brandon at Movenpick. At the hotel I had the opportunity to do several training sessions including one of Jumping Fitness. Brandon introduced me to this new super catchy concept, which allows you to burn up to 1200 …
Great workout with Brandon at Movenpick. At the hotel I had the opportunity to do several training sessions including one of Jumping Fitness. Brandon introduced me to this new super catchy concept, which allows you to burn up to 1200 calories and change out of your sport routine. In addition, it is the only place in Marrakech that offers this type of services, it is definitely worth it. The Jumping sessions take place on the terrace of the hotel which overlooks the pool and its palm trees, hence creating a beautiful setting for the training sessions.
Beyond the atmosphere Brandon is a very friendly, welcoming, and charismatic personal coach who helps people surpass themselves in order to achieve their goals.
I strongly advise you to try the jumping/fitness sessions with Brandon during your stay in Marrakech.
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Good day Mrs,

First of all, we would like to thank you for your wonderful appreciation following your visit to our hotel Le Movenpick Marrakech and are delighted to read that we were able to live up to your expectations on this occasion.

On the other hand, we thank you for highlighting the kindness and enthusiasm of our coach BRANDON, his genuine friendliness being one of the main strengths of our sports center, we will congratulate him on your part for his contribution to your well-being among we.

Thank you again for your kind review of our hotel, we hope to have the pleasure of serving you again in the near future.

Cordially,

Douaa CHAKIR

Guest Relations Supervisor

(Original)

Bonjour Madame,

En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hôtel Le Movenpick Marrakech et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion.

D'autre part, nous vous remercions de souligner la gentillesse et l'enthousiasme de notre coach BRANDON, son authentique amabilité étant une des forces principales de notre centre de sport, nous le féliciterons de votre part pour sa contribution à votre bien-être parmi nous.

Merci encore pour votre aimable appréciation sur notre hotel, nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche.

Cordialement,

Douaa CHAKIR

Guest Relation Supervisor

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Karen Besta week ago on Google
5/5
Hicham Belhaven and ayoub attach and Fatima woman tea and chef Mustapha and amine sourour were excellent and delivered extraordinary great service. Their knowledge of English added to a great experience.
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear Mrs. Karen,

Thank you very much for leaving these wonderful comments on google, we are delighted that you enjoyed your stay among us.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to Mohamed who you have personally mentioned.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Guest Experience Team

Mohamed Salim Doukalia week ago on Google
5/5
Since I don't know much about SPAs, madame Amal helped me a lot and guided me to make the best choices. …
Since I don't know much about SPAs, madame Amal helped me a lot and guided me to make the best choices.
I've had a wonderful and relaxing time.
Would do it again in a heartbeat and would highly recommend to anyone visiting Marrakech.
Also, I've seen some people doing Jumping sport with Marrakech Jumping and I would love to try it next time !
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Clinton Charlerya week ago on Google
5/5
Douglas Karim Sami patisserie such special experience...ensured my special dietary needs were taken care of. My sugar free and lactose free allergies.
Trip typeBusiness
Rooms4.0
Service4.0
Location5.0
Nabil OHara3 weeks ago on Google
5/5
Amazing hotel, this is my 2nd time staying here.
The service is fantastic, Mustapha at the breakfast place is great 👍 highly recommend
Service5.0
Location5.0
Response from the owner3 weeks ago

Dear Mr. Ohara,

We first would like to thank you for making our Movenpick Mansour Eddahbi your preferred choice for your holidays in Marrakech, it is always a pleasure to welcome back our most loyal guests year after year.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to Mustapha whom you have personally mentioned.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Guest Experience Team

Tolga Yazgana week ago on Google
5/5
In October 2022 we stayed with 30 special guest at Mövenpick Marrakech. Our guest was invited by us to represent Morocco. Mövenpick teams service, rooms , breakfast everything was amazing. I definitely recommend Mövenpick Hotel. I would …
In October 2022 we stayed with 30 special guest at Mövenpick Marrakech. Our guest was invited by us to represent Morocco. Mövenpick teams service, rooms , breakfast everything was amazing. I definitely recommend Mövenpick Hotel. I would like to specially thanks to Mr. Elmzouri Abderrazzak for all his support. Mövenpick will be my first choice in Marrakech.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
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Dr. U Abdelaziz3 months ago on Google
5/5
Very professional staff, I can't say enough about how everyone in the hotel is going above and beyond to make sure you as a guest is enjoying your time, also I will never forget Naima who works at the breakfast, she's a great host, she made …
Very professional staff, I can't say enough about how everyone in the hotel is going above and beyond to make sure you as a guest is enjoying your time, also I will never forget Naima who works at the breakfast, she's a great host, she made sure that my wife and I had everything we need, great hospitality and very professional, thank you everyone specially Naima and Abdelatif in the front desk.
Trip typeCouple
Rooms5.0
Service5.0
Location4.0
Response from the owner3 months ago

Dear Sir,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

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khadijah chothia2 weeks ago on Google
5/5
Mohammed Douglas and chef nizar and sami patisserie and mostapha karim othman and ahmed and abdilah and soror very nice breakfast and friendly. Loved it here
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Adam Hidaa week ago on Google
5/5
After an excellent experience at palais des Congrès Marrakech, I would like to take the opportunity to thank all the staff and specially Naima who was taking care of the VIP rooms for her assistance, kindness and efficient.
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Edmund Cheonga week ago on Google
5/5
It was a pleasant stay especially the service at the breakfast by waitresses Khaoula and Bahija! Keep up the good work..
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
KARIM QASSOUD2 weeks ago on Google
5/5
We stayed at the Movempick Marrakech and we really enjoyed our stay at the hotel. Very spacious rooms and welcoming staff especially Naima from the restaurant who was always nice and recommending things to do in the city.
Trip typeVacation · Couple
Rooms4.0
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear Mr. Qassoud,

Thank you very much for leaving these wonderful comments on google, we are delighted that you enjoyed your stay among us.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to Naima who you have personally mentioned.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Guest Experience Team

AMG GTS2 weeks ago on Google
5/5
Mohamed douglas.ahmed was excellent help around the buffet at breakfast and very friendly helping with getting coffees to tables. Excellent service all around
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear sir,

We would like to thank you for the lovely review you shared following your recent visit to our Movenpick Mansour Eddahbi hotel and are delighted to read that we were able to match your holiday expectations.

We are thrilled to read your praising comments about Mohamed as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Guest Experience Team

Hanita Amergi2 weeks ago on Google
5/5
Mohamed Douglas and ayoub gave us wonderful service
Our vacation at the hotel was great the rooms good and all the services
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Anna Kernus7 months ago on Google
2/5
To say this is a five star hotel is very misleading. The pool is nice, but the food was average at best. We were supposed to be able to check into our room at 3 pm, but they were over two hours late. After a long day of travel, that’s …
To say this is a five star hotel is very misleading. The pool is nice, but the food was average at best. We were supposed to be able to check into our room at 3 pm, but they were over two hours late. After a long day of travel, that’s unacceptable. When they finally said our room was ready, we walked in and it was a mess. They had not cleaned it. We were told previous guests had quarantined in the hotel when they tested positive for Covid, so entering an unclean room was disturbing. They were not sorry about it either and they did nothing to apologize and make it right. You can find a much better hotel in the area for the same price.
Trip typeVacation
Response from the owner7 months ago

Dear Mrs Kernus,

Although we sincerely regret your disappointment with your stay in our Movenpick Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you experienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones.

Also, we are sincerely sorry to read your dissatisfaction with the cleaning of your room, at The Movenpick Marrakech we strive to provide total confidence in this area being fully aware that hygiene and Cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels.

Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Marrakech.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Sean Kazmi5 months ago on Google
5/5
My family and I stayed in the penthouse for a few days while visiting Marrakech for vacation. By far exceeded our expectations! Out of all our trips across the world, this hotel and room was just beyond words. Private pool was my kids favorite hangout. Fantastic job to staff!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner5 months ago

Dear Mr Kazmi,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are delighted to see that you really enjoyed the beauty of our installations and pools. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.

Also, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Sanad Atamna4 months ago on Google
5/5
Could not stay in a better hotel in Marrakech.
AC in my room was great, nice balcony, extra clean rooms and very friendly staff. …
Could not stay in a better hotel in Marrakech.
AC in my room was great, nice balcony, extra clean rooms and very friendly staff.
Pool is big, gym is also available.
Breakfast is delicious, pool bar food is good too.
I know where to stay next time in Marrakech
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear M. Atamna,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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T B6 months ago on Google
5/5
Last August (2021) I stayed here for the first time. The staff was great. Housekeeping, Food and beverage, reception, concierge staff all werd great.
So now we came back for the second time and the welcome and feeling home …
Last August (2021) I stayed here for the first time. The staff was great. Housekeeping, Food and beverage, reception, concierge staff all werd great.
So now we came back for the second time and the welcome and feeling home experience is great again. Thanks to the great work of their directie, his assistant, the front office staff Hind Leila Souhail Said and Meryem. Housekeeping Abdelatti and Najat and concierge Driss who all made our arrival and stay great.. Special thanks to the poolboys Anas and Imad.
Great hotel and great experience again. Keep up the good team work.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner5 months ago

Dear Mr Benmoussa,

Firstly we would like to thank you for choosing our Movenpick hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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li linwei5 months ago on Google
5/5
Very nice view in hotel with 3 swimming pools. Nice place to chill. Highly recommend the restaurant in the hotel, named "Marcalona".
Staff here are really nice and helpful, especially my new friend Amal😁😁 …
Very nice view in hotel with 3 swimming pools. Nice place to chill. Highly recommend the restaurant in the hotel, named "Marcalona".
Staff here are really nice and helpful, especially my new friend Amal😁😁
Good gym with a lot of weightlifting equipment and strong trainer.
Professional spa with excellent atmosphere. Imane is good at message skills, i would say" must try".
It's a fantastic experience in this hotel!👏🏾👏🏾
Response from the owner5 months ago

Dear li linwei,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are delighted to see that you really enjoyed the beauty of our installations and pools. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Jason Coker6 months ago on Google
5/5
Hotel was amazing, def come back again and soon. Achraf was incredible around the pool and very attentive! Our cleaner was also out of this world. I got a blister and annoyingly got some blood on new white converse. The next day she saw my …
Hotel was amazing, def come back again and soon. Achraf was incredible around the pool and very attentive! Our cleaner was also out of this world. I got a blister and annoyingly got some blood on new white converse. The next day she saw my poor attempt at cleaning them where they were on the bathroom floor and sorted it herself to perfection! We stayed in room 7005 between 9th - 17th April.
Trip typeVacation
Rooms5.0
Service5.0
Location4.0
Response from the owner6 months ago

Dear Mr Coker,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Tarek Saed4 months ago on Google
5/5
Excellent resort. Nice restaurants and good breakfast quality/selection. Othmane and Said at the front desk were amazing to deal with and very personable!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Mr Saed,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Chetan Tankaria5 months ago on Google
5/5
To help your decision of reading the rest of this review, I will summarise. IT WAS AMAZING! Now, on to the details.
When you arrive you will be greeted by a gorgeous lobby and the scent of jasmine …
To help your decision of reading the rest of this review, I will summarise. IT WAS AMAZING! Now, on to the details.
When you arrive you will be greeted by a gorgeous lobby and the scent of jasmine flowers, definitely Instagramable. Help yourself to some mint tea if you wish. The check in was quick and efficient and we were soon off to our room which was a garden view. Not the most amazing view but I wouldn't complain. The room is spacious and well equipped. The decor is classically modern with moroccan style oozing from every corner. It has all the essentials you would expect, 24 hour room service, conceirge etc.. it has 3 pools all of which have their own appeal. A lively pool next to a bar and cafe which serves hot stone-baked pizza on demand and then two smaller pools, one for families and kids and another calm and quiet pool for adults only which is adjacent to the spa. We didn't visit the spa but I am sure it would be very nice judging by the rest of the hotel. The hotel grounds are very nice to walk around with tall structures surrounding you and palm trees. The hotel offers a great buffet breakfast with a lot of variety so everyone will be catered for and if you're feeling cultural then they also serve a traditional Moroccan breakfast. Would be nice if they switched up the hot food items but with all the variety in the other sections you definitely won't get bored. There are two other restaurants in the hotel, one was closed which I'm sure will open up if the hotel got really busy but the other one is a nice dinner retreat from the hustle and bustle of the Medina.
We booked a few excursions from the hotel which a private car and guide. A little pricier than the other online or 'high-street' options but worth it because the private driver will stop where you like and will even haggle on your behalf if you ask nicely. The Medina was an intense cultural slap in the face that you must subject yourself to otherwise you can say that you've visited Marrkech. The Ourika Valley, is okay, I guess. Pick another mountain destination. The camel ride in the Agafay Desert with dinner under the stars is definitely worth it, a deal Moroccan experience. Thank you to Rafiq and Mohamed for arranging this for us.
Overall it's a lovely hotel which caters for your every need while you are a guest. We had a lovely stay and would definitely come back
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear M. Tankaria,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.

Also, we are delighted to see that you really enjoyed the beauty of our installations and pools. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.

At The Movenpick Marrakech we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours.

Last but not least, we are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Mahmoud Gamal4 months ago on Google
5/5
Such a great Experience.
From the beginning of the Experience when checking in, it was outstanding. I …
Such a great Experience.
From the beginning of the Experience when checking in, it was outstanding. I would like to thank Hamza & Souhail on the front Desk. Iman in the Spa & Hassan from the spa pool. You guys made the stay amazing.
Breakfast is 9/10. Don't miss the Moroccan tea. I would give it a 10 if it had more international variety (Smoked Salmon, imported cheese & wider options from the cold cuts/hot dogs). MolaYoussef as well from the restaurant is a great a guy.
There are 3 pools, the first one is the busiest and the spa pool is the quietest but only for Adults.
Book Spa in Advance with the most professional and very good a girl called Iman.
Hammam is very good as well. Book Hamam for 30 minutes and then Massage for 60 minutes. I would recommend they make like bundles so that everyone can enjoy all services.
For Taxis services, don't take the ones outside the hotel. Just walk 2 minutes to the main street. You will save more than 70% of the fare. Bargain, Bargain and bargain everywhere.
It's 10 minutes walking from the train station. So very convenient if travelling by train.
Trip typeVacation · Solo
Rooms5.0
Service5.0
Location4.0
Response from the owner4 months ago

Dear Mr Gamal,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

On the other hand, we have well noted your suggestion for more varieties on breakfast and have shared them with our Excecutif chef for a future revision.

Finally, we are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Marrakech .

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Bianka Kalabalakova4 months ago on Google
5/5
This is my favourite hotel in Marrakesh. Everything is clean, organised and nice. The breakfast is my favourite part where you can find all type of food. The employees are kind and helpful. Many thanks to Hicham, Zakarya and Najat to making …
This is my favourite hotel in Marrakesh. Everything is clean, organised and nice. The breakfast is my favourite part where you can find all type of food. The employees are kind and helpful. Many thanks to Hicham, Zakarya and Najat to making my mornings wonderful!
Also many thanks to Nawal from Housekeeping, who is doing great job, greets me every time with a smile and made my stay better!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Mrs Kalabalakova,

Thank you for the time you spent to share your feedback on your recent stay at our Movenpick Hotel, to be considered as one of the best hotels you stayed at is certainly high praise.

Thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.

Also, we are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Prin_girls4 months ago on Google
5/5
Very nice hotel. Big and clean room. People very profesional and friendly - mostly on the reception. Wide variety of food on the breakfast. I very recommend this hotel.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Prin_girls,

We greatly appreciate the time you spent to share your recent holiday experience at our Movenpick hotel and we thank you for your kind recommendation to Google's readers .

We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Kim Tudor2 weeks ago on Google
5/5
Service from Mohammed Douglas and Ayoub, Mustapha, Amine was amazing . They looked after us at breakfast at Saray
Trip typeVacation
Rooms3.0
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear Mr. Tudor,

Thank you very much for leaving these wonderful comments on google, we are delighted that you enjoyed your stay among us.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to Mohamed, ayoub, Mustapha, Amine whom you have personally mentioned.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Guest Experience Team

REHMAN MOTEN4 months ago on Google
5/5
From beginning to end we had an AMAZING experienece. We were a group of 10 people and at the reception counter, Hamza and Ousman eased our checking experience. Next morning g at breakfast we ran late but everyone their was super helpful especially Hicham, Soukaina, and Amine. Everyone is super nice and accommodating.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear REHMAN MOTEN,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

caroline verbeke6 months ago on Google
5/5
Hotel was excellent again as always, beautiful pool, rooms, surroundings and fitness. Special thanks to Anas who makes sure you are as comfortable as can be by the pool, nothing is too much to ask. And to Abdou the fitness coach eho makes your workout that much interesting 🙏🙏
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear Mrs Verbeke,

Firstly we would like to thank you for choosing our Movenpick hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

We are delighted to see that you really enjoyed the beauty of our installations and pools. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

יובל בן שימול4 months ago on Google
5/5
Zakaria Hilam and Miriam were very kind I asked for a recipe for a sponge and they were very tolerant and interpreted the recipe for me I was very excited !! I will definitely return to the hotel again
Trip typeVacation
Rooms4.0
Response from the owner4 months ago

Dear יובל בן שימול,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Ebam Agatha3 months ago on Google
5/5
Really beautiful and comfortable, very amazing staff, always available to help out. Breakfast was great, special thanks to abderrafiaa at the breakfast lounge.
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Madam, Sir,

Dear Madam,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

Brand Relations6 months ago on Google
1/5
THE WORST RUN HOTEL I HAVE EVER STAYED AT, the staff were lazy and clueless a typical example of a budget Hotel company trying to go upmarket. we paid extra for a Suite and it had no Air Conditioning so they moved us to another room after …
THE WORST RUN HOTEL I HAVE EVER STAYED AT, the staff were lazy and clueless a typical example of a budget Hotel company trying to go upmarket. we paid extra for a Suite and it had no Air Conditioning so they moved us to another room after arguing for hours, then the new Suite the taps fell off so for two days we couldn’t shower or bath! eventually they fixed it and it lasted 24 hours until they fell off again and we couldn’t turn the shower off so the room filled with steam. A NIGHTMARE and no one cared at all, do not stay here there are fantastic Hotels in Marrakech this is NOT one of them
Trip typeVacation · Couple
Rooms1.0
Service1.0
Location1.0
Response from the owner6 months ago

Dear Brand Relations,

We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one.

Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

nce again, thank you for your time and despite the issues you have raised following your stay, we hope that The Movenpick Marrakech will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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טל מימון3 months ago on Google
5/5
Very good hotel hamza at the reception is a great person provided excellent service. …
Very good hotel hamza at the reception is a great person provided excellent service.
Good food very nice rooms we where very happy !
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Madam, Sir,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

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Kamran Fifa3 months ago on Google
5/5
I have been staying here for the past 5 years for the summer holidays and every year i am taken back about how great the hotel and facilities are, the rooms are always clean, the air con is great in the hot weather all the staff are …
I have been staying here for the past 5 years for the summer holidays and every year i am taken back about how great the hotel and facilities are, the rooms are always clean, the air con is great in the hot weather all the staff are friendly and always happy to go the extra mile, a big shoutout to hanane who has looked after us everytime and anytime we encountered a problem or hiccup she has got onto fixing the issue straight away!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Madam, Sir,

We first would like to thank you for making our Movenpick hotel your preferred choice for your holidays in Marrakech, it is always a pleasure to welcome back our most loyal guests year after year.

We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best Regards

Douaa CHAKIR

Guest Relation Supervisor

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Stephanie L.6 months ago on Google
2/5
You can find much better 5 star hotels in Marrakech. We stayed at this property for two nights and experienced poor customer service and an unfriendly staff. …
You can find much better 5 star hotels in Marrakech. We stayed at this property for two nights and experienced poor customer service and an unfriendly staff.
Although the rooms are spacious and clean, the housekeeper forgot to provide us with towels on both mornings, there were issues with the toilet and with the tv.
The front office staff is not friendly at all, they make calls to handle other matters during a simple check out and leave you there wondering if you can leave the property or not.
This was a very poor experience at Accor and I wouldn’t recommend this hotel. There are much nicer places to stay at while visiting Marrakech!
Trip typeVacation · Couple
Rooms4.0
Service1.0
Location3.0
Response from the owner6 months ago

Dear Mrs Stephanie L.,

Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Movenpick . It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.

We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision.

Also, e do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced.

Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Irshad Mulla2 weeks ago on Google
5/5
Compliments to Chef said omelet and Sara and rachid cuisinier and chef Younes, excellent service thank you!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear Mrs. Mulla,

We would like to thank you for the lovely review you shared following your recent visit to our Movenpick Mansour Eddahbi hotel and are delighted to read that we were able to match your holiday expectations.

We also appreciate your kind words to Chef Said, Sara, Rachid, Chef Younes, their kindness and helpfulness being undoubtedly one of the main assets of our hotel, we will certainly congratulate them on your part for their contribution to your well-being during your stay with us.

We thank you again for this very kind review of our hotel and we look forward to serving you again in the future.

Guest Experience Team

Jesse Reaves4 months ago on Google
5/5
Beautiful atmosphere! Wonderful service! Zakaria, has made us feel right at home every morning at breakfast
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Mrs Reaves,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

PJ Ade3 months ago on Google
5/5
My yousef-Mr skiriba- bahija-Neima-meriam-Sami-amin-saeid. Excellent members of staff, warm, friendly, went all out for us as we were celebrating.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear PJ Ade,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

mannsania month ago on Google
5/5
I really enjoyed my stay speacial thanks to kaoutar and hanane from the reception made my stay unforgettable and najia and her manager from spa i will be back
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Dear Mrs. Mannsani,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We also appreciate your kind words for Kaoutar, Hanane, Najia and Amal the Spa Manager, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Guest Relation Team

philip tinga week ago on Google
5/5
Yes . Bahija is an excellent host. Really enjoyed ourselves
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Miss B3 months ago on Google
4/5
Bahija went above and beyond for my mums birthday. We really appreciated Mohamed (Skiriba), Mariem, My Youssef, Sami, Naima, Amina and Amines team effort at breakfast. Thank you all!
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Miss B,

First and foremost, Happy Belated Birthday to your mother ! Thank you for choosing to spend such an important event with us at the Movenpick Marrakech where our goal is to make our home feel like yours

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

NO YE2 weeks ago on Google
5/5
mohamed douglas.ahmed was fabulous and very attentive . nothing is too much trouble
i would stay here whenever i am in Marrakesh
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear Mr. Ye,

We would like to thank you for the lovely review you shared following your recent visit to our Movenpick Mansour Eddahbi hotel and are delighted to read that we were able to match your holiday expectations.

We are thrilled to read your praising comments about Mohamed & Ahmed as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Guest Experience Team

Driss Douich3 weeks ago on Google
5/5
Restaurant Kasay , MUSTAPHA WAS THE HIGH PERSON WHO DOES THE BEST TO MAKE US CONFORTABLE HIS SERVICE IS EXCEPTIONNEL. Poly , respectueux.I will remember MUSTAPHA!
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner3 weeks ago

Dear Mr. Douich,

Thank you for the great feedback of your recent holiday experience at our Movenpick Mansour Eddahbi Marrakech; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

Thank you for your lovely comments regarding the service you received from Mustapha, we will make sure to share your kind words as we know it will mean a great deal to him.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Guest Experience Team

ak alhoulia week ago on Google
5/5
The service excellent and very clean with this 2 Perfict service lady bahija and khawla with nice smile with goooood service thank you very much
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Priyen Patel3 months ago on Google
5/5
My yousef -Mrskiriba-meriem hotesse made my experience at Breakfast very pleasant! Staff were very attentive and looked after us
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear M. Patel,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Salima El Mezouari6 months ago on Google
5/5
I attend the gym at the Movenpick a few times a week, and I love working with Coach Abdou. He helps me with developing workouts that meet my needs and my current abilities, while keeping me motivated and excited about my progress. He is very kind and is generous with his time! I recommend him during your stay. He is the best!
Trip typeSolo
Location5.0
Response from the owner6 months ago

Dear Mrs El Mezouari,

Thank you for making our Movenpick Hotel your choice hotel on this occasion and for your very kind recommendation to the travel community of Google.com, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

On the other hand, thank you for underlining the kindness and enthusiasm of our coach Amine, his genuine friendliness being one of the main strengths of our sports centre, we will congratulate him on your behalf for his contribution to your well-being among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

mariam bandesha10 months ago on Google
5/5
The hotel is not far from the town, room is clean with a steady bed which I personally prefer. Honestly everything was good from the booking which was very smooth with the most adorable Ghita who made us feel comfortable from our first conversation with her. Thank you for this experience.
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Dear Mrs Bandesha,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Marrakech .

Also, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Balqais Yusoffa week ago on Google
5/5
Great service by Bahija and Khaoula. Very friendly and helpful. I had a good time
Trip typeBusiness
Rooms4.0
Service5.0
Location5.0
חן הופמן6 months ago on Google
5/5
The hotel is wonderful. The staff is so friendly and efficient.
Mr Skiriba and my youseef and Karim are very nice.
The swimming pool is big and beautiful.
The Dodd is excellent.
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear חן הופמן,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are delighted to see that you really enjoyed the beauty of our installations and pools. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Sarah Entwistlea month ago on Google
5/5
Bouchra gave me a wonderful facial at the spa - relaxing, efficient and beautiful products! Highly recommended 😊
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the owner4 weeks ago

(Translated by Google) Dear Mrs Entwistle,

We would like to thank you for your positive review published following your recent stay at our Movenpick Mansour Eddahbi hotel and are delighted to read that we were able to meet your expectations.

Thank you for your kind comments regarding the service you received from Bouchra, we will be sure to pass on your compliments.

Thank you again for your wonderful review, we hope to have the pleasure of welcoming you again in the near future.

Guest Experience Team

(Original)

Chère Madame Entwistle,

Nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hôtel Movenpick Mansour Eddahbi et sommes ravis de lire que nous avons su satisfaire vos attentes.

Merci pour vos aimables commentaires concernant le service que vous avez reçu de la part de Bouchra, nous ne manquerons pas de lui transmettre vos compliments.

Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.

Guest Experience Team

Salah Uk4 months ago on Google
5/5
Having had the chance to spend, last summer, a memorable and enjoyable stay at this hotel; the moment a very close friend and family, from USA, asked me to arrange a short stay in Marrakesh I contacted, via email, Miss Ghita Foura, …
Having had the chance to spend, last summer, a memorable and enjoyable stay at this hotel; the moment a very close friend and family, from USA, asked me to arrange a short stay in Marrakesh I contacted, via email, Miss Ghita Foura, Reservation Supervisor & Group Coordinator, who dealt with my reservation when I stayed at Movenpick Hôtel Mansour.
Miss Ghita was as a professional as I got accustomed to. Her professionalism is FIRST CLASS. She definitely went above her call of duty and made sure my guests received the best VIP treatment, from sorting out the rooms, greeting them in person to arranging a special birthday dinner, including a birthday cake as complimentary.
Needless to say that my guests felt like royalty and were very very impressed and thankful for what the hotel staff, in general, did for them and in particular Miss Ghita.
They were very impressed, and for a family who travels all around the world to make such a comment, says a lot about the treatment they received.
Thank you, in particular to Miss Ghita, for making my guests first visit to Morocco unforgettable.
You, Miss Ghita, are a big plus to the hotel and a five star ⭐️ person with whom I have had the pleasure to deal with. I am already looking forward to my next personal visit to your establishment and I sure know who to contact for assistance. THANKS MISS GHITA FOURA 🙏🙏
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mr Salah Uk,

Firstly we would like to thank you for choosing our Movenpick hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to Ghita, Imad and Abdellah and we are sure they will be pleased to know their efforts have been appreciated.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM

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Gayle Gerlach6 months ago on Google
5/5
Nezha on reception went out of her way to secure us a booking at our favourite restaurant - she came and found us at the pool to deliver the good news in person. Thanks to her we had a magical end to our holiday in Marrakesh!
Trip typeVacation
Rooms4.0
Service5.0
Location4.0
Response from the owner6 months ago

Dear M. Gerlach,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Foluke Emovon6 months ago on Google
5/5
Youusf and bahija were extremely helpful during our breakfast service. Customer service at it's highest level. Definitely will be back to the hotel due to the Happy, helpful staff at the hotel.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear M. Emovon,

Firstly we would like to thank you for choosing our Movenpick hotel for your holidays in Marrakech and for the review you shared on Google,com, all of your kind words about your stay with us are great to hear.

Also, we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Murdo MacLeod6 months ago on Google
5/5
Liked the restaurant Sarai especially. Nice food, good service, good decor, excellent arrangement. Thanks to the team including Skariba, Kareem and Yousef. We liked the fresh orange juice, Morrocan mint tea, omelets made to order, crepes, and cool Easter egg designs.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear Mr MacLeod

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to the entire teams.

Furthermore, we are really pleased to hear what a wonderful time your child had thanks to the dedication and care of our professional entertaining team at The Movenpick Marrakech we believe that the real holiday feeling goes hand in hand with good fun and entertaining sport and leisure activities, it is therefore a great reward to hear that our little guests took some unforgettable memories of their stay among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Dodi Spielman6 months ago on Google
5/5
Excellent stay at the beautiful hotel. Staff was superb and really enhanced our stay, especially the breakfast buffet staff. Shout out to skiriba and khokha karim and molay yousef amine top staff 10/10 went out of their way to ensure our satisfaction
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear M. Spielman,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Linda Obeng2 weeks ago on Google
5/5
Mohamed Douglas and mostapha abdilah and Ahmed and sorour and amine ozit sami and karim very wonderful service
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Amar Shazad6 months ago on Google
4/5
Great hotel, rooms were nice, breakfast was good, great location just didn't like the last day as we were leaving was getting charged extra for transfers which shouldve already been covered
Trip typeVacation
Rooms4.0
Service4.0
Location4.0
bill zhang6 months ago on Google
5/5
Very nice personal attention from hotel staff, especially from those of restaurant including Mr Skiriba Cavalier, Yousef, Bahija and Karim, Metapha, Fatimaahra and Amine top 10/10. You feel like a longtime known friends. Highly recommend.
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear M. Zhang,

We greatly appreciate the time you spent to share your recent holiday experience at our Movenpick hotel and we thank you for your kind recommendation to Google's readers .

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Norbert Neef6 months ago on Google
5/5
Dear Mohamed Skririba,
thank you very much for your attention and extremely courteous service during …
Dear Mohamed Skririba,
thank you very much for your attention and extremely courteous service during breakfast.
You made our stay unforgettable. Thank you also again for the helpful tips around Marrakech.
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the owner5 months ago

Dear M. Neef,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining experience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes.

We will certainly relay your praising comments to Skiriba and we are sure he will be pleased to know his efforts have been appreciated.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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David Byrne5 months ago on Google
2/5
Very disappointing service, not becoming a 5 star hotel:
- food poor, very little vegetarian
- beer warm …
Very disappointing service, not becoming a 5 star hotel:
- food poor, very little vegetarian
- beer warm
- reception crowded, poorly laid out
- took ages to check in, not sure why
Beautiful building though, very clean
Response from the owner5 months ago

Dear Mr Byrne,

Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Movenpick . It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.

It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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niall hannana month ago on Google
5/5
The breakfast team are great, especially othmane ,and amine sourour ,and Hamza thanks again boy's! Niall
Trip typeBusiness
Rooms3.0
Service5.0
Response from the ownera month ago

Dear Mrs. Niall,

Thank you for the great feedback of your recent holiday experience at our Movenpick Mansour Eddahbi; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

We thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate Othmane, Amine and Hamza on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Guest Relation Team

Melkunk Melkunk6 months ago on Google
5/5
We were very pleased with the breakfast here. It was really lovely. It was even better because of the service we received from Bahija and her manager Youssf.
Trip typeVacation
Response from the owner6 months ago

Dear Melkunk,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Andrea Parkins7 months ago on Google
5/5
From the entrance to the end, Movenpick delights your senses from every angle. The aesthetic is flawless, each detail has been catered to. & the staff are wonderful, truly makes returning after your excursions so wonderful. Customer service …
From the entrance to the end, Movenpick delights your senses from every angle. The aesthetic is flawless, each detail has been catered to. & the staff are wonderful, truly makes returning after your excursions so wonderful. Customer service is top notch - THANK YOU ANWAR for indulging my vanity and helping me take all the pics ! You’re a star
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner7 months ago

Dear M. Parkins,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

We will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Amy Boukhizzou5 months ago on Google
5/5
Amazing stay amazing service amazing manager who helped us with our booking problem. Also my biggest compliment to Bahija from the restaurant she helped us amazing thanks a lot
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner5 months ago

Dear Mrs Boukhizzou,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

LUCA GIULIANI5 months ago on Google
3/5
It is not a five stars hotel, far from it.
Beautiful entrance, gorgeous hotel lobby, excellent breakfast... But the rest …
It is not a five stars hotel, far from it.
Beautiful entrance, gorgeous hotel lobby, excellent breakfast... But the rest doesn't reach the 3*.
It’s a 3* hotel.
Response from the owner5 months ago

Dear Mr GIULIANI,

Thank you very much for the time you spent to share your personal impressions of your stay at our Movenpick Hotel. We always welcome feedbacks, as they allows us to continually improve the experience we create for our guests.

We greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Ufumwen Emovon6 months ago on Google
5/5
Bahija and Yousef and Siban have been extremely helpful during our stay at the hotel. Made a lot of difference to our breakfast service, will definitely be returning again.
Response from the owner6 months ago

Dear Ufumwen Emovon,

Firstly we would like to thank you for choosing our Movenpick hotel for your holidays in Marrakech and for the review you shared on Google,com, all of your kind words about your stay with us are great to hear.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Erica Zed5 months ago on Google
5/5
Mr mohamed aytfres and Mr skiriba cavalier Md alala Khadija controle 100/100 top
I had here one of my best experience in my life. I live in East Africa and this …
Mr mohamed aytfres and Mr skiriba cavalier Md alala Khadija controle 100/100 top
I had here one of my best experience in my life. I live in East Africa and this is my first time in Marrakesh. The staff was just amazing, rooms clean and food exceptional.
Happy to had my first experience here.
Shokran 🙏🏽
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner5 months ago

Dear Ms Zed,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

Finally, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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vinay patel7 months ago on Google
5/5
Staff especially Moulay yousef, skiriba cavalier and karim who greets us in the morning for breakfast are outstanding, making sure we start the day right.
Hotel is clean but in some areas like pool could be updated.
Try to get room facing the pool area as they tend to get better natural light.
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear M. Patel,

Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

We also would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel

On the other hand, we regret your deception regarding the cleanliness of our pool, we have forwarded your remark to our Housekeeping department for an immediate revision.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Abuh Esther3 months ago on Google
5/5
Service excellent, best I have ever received, I will stay in move pick any time am in Marrakech.
Skiriba Cavalier - one of the best staff.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Madam, Sir

First of all, we would like to thank you for your warm words regarding our hotel.

We are delighted to know you enjoyed your stay in our hotel as well as the quality of our teams and services.

Looking forward to hosting you once again in our property.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

Ian Rhee6 months ago on Google
5/5
My yousf and karim and skiriba cavaliers top 10/10 at the breakfast were super helpful and gave the best service. …
My yousf and karim and skiriba cavaliers top 10/10 at the breakfast were super helpful and gave the best service.
Such a great stay at the Mövenpick. Will definitely recommend anyone to come here and take advantage of all the amenities
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear Ian Rhee,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Joul Shukha5 months ago on Google
3/5
Hotel facilities are okay, service was good nicely decorated lobby, rooms need to be refurbished ASAP.
Response from the owner4 months ago

Dear M. Shukha,

We would like to thank you for your preference in selecting our Movenpick hotel for your holidays in Marrakech, as well as for taking the time to tell us about your recent experience among us.

Thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

On the other hand, we regret your deception with the room you were acocmodated in, please be informed that we have shared your feedback with our managers in charge for a future revision.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Ashraf B4 months ago on Google
4/5
Our first breakfast at the hotel was very pleasant
Special thanks to Zakariah for his friendly & efficient service
Trip typeVacation
Service4.0
Location4.0
Response from the owner3 months ago

Dear Mr Ashraf B,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Shakir Alsharif4 months ago on Google
5/5
It's needless to say how comfortable Hotel to be in. DOAA the guest manager was marvelous and helpfull with lovely personality. I recommend this hotel
Rooms4.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Mr Alsharif,

We greatly appreciate the time you spent to share your recent holiday experience at our Movenpick hotel and we thank you for your kind recommendation to Google's readers .

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Akram EL-SADAWY3 months ago on Google
5/5
Large choice and very welcoming staff which was here to satisfy every needs and even suggested things. Chef Rachid and chef Said and Fatima, Meriam, Soukaina, Ilham.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Mr EL-SADAWY,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Oscar Del Busto4 months ago on Google
5/5
The general experience is so nice, the staff is so happy the food is delicious. The environment in general is cool. Zakaria and skiriba and Karimtop 10/10
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Mr Del Busto,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Also, we are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Human HR4 months ago on Google
5/5
This is Maha Marhoon, PA to Mr. Waddah Swar.
Would like to pass this message from Mr. Waddah to the management and staff of …
This is Maha Marhoon, PA to Mr. Waddah Swar.
Would like to pass this message from Mr. Waddah to the management and staff of Movenpick hotel in Marrakech: "Kindly accept my sincere appreciation to the incredible stay that we (all the production team, actors and myself) had during our stay in morocco as we felt almost at home. Everything was fabulous starting from the welcoming atmosphere, Services, very friendly and helpful staff, till the last moment of our journey.
Would like to send special thanks for the most splendid person from HR Department, Ms. Douaa Chakir, for her time and efforts for making the impossible possible in every desired service was needed from all of us. She was a true superstar that shined among all.
We will definitely choose Movenpick hotel every time we think of having future projects.
Thank you all for having us and will definitely be staying in your hotel."
Trip typeBusiness
Response from the owner4 months ago

Dear Mrs Marhoon,

First and foremost we would like to thank you for the praising review you shared following the recent visit of Mr Waddah to our Movenpick hotel and are delighted to read that we were able to match his expectations.

We are truly happy to know that we have managed to exceed his expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom his has personally mentioned.

Thank you again for this heartwarming review, we look forward to the next visit of Mr Waddah with us.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Andrey Plaksin4 months ago on Google
5/5
Great service , spacious rooms and friendly staff . Would definitely recommend
Response from the owner4 months ago

Dear Mr Plaksin,

We greatly appreciate the time you spent to share your recent holiday experience at our Movenpick hotel and we thank you for your kind recommendation to Google's readers .

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

We are also very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Nuradeen Abbas3 months ago on Google
5/5
It was an awesome experience in my stay in MOVENPICK HOTEL, the hotel carterers are so nice and wonderful people, it was a wonderful experience.
Trip typeBusiness
Response from the owner3 months ago

Dear Sir,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

Anna Kleszczyńska10 months ago on Google
1/5
Well, I posted here a review about very unpleasant history with the hotel and it disappeared. So this is the story again: …
Well, I posted here a review about very unpleasant history with the hotel and it disappeared. So this is the story again:
When you’re staying at the 5 star hotel for almost 4 weeks, spending a lot of money for the accommodation, you would expect that everything should be perfect. But no, suddenly after spending some time here you discovered that one of your perfumes that you’ve bought just before coming here are half empty and you didn’t use it yourself even once. Then it appears that two other guests that are in the same building were facing the same issue. We started to keep our perfumes in the safe. Is it how it supposed to be? When we complained to the hotel’s manager, they started to suggest and accuse us of lying… honestly, it’s so disgusting and disrespectful that I have no words to describe it. The hotel didn’t even apologize that we faced this issue.
I would think twice if you want to spend your time at this hotel…
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Volodymyr Kuchyn5 months ago on Google
3/5
Was here during EBRD Annual meeting. Drinkable water asked 3 times, old furniture, but very good breakfast
Rooms3.0
Service3.0
Location4.0
Response from the owner5 months ago

Dear Mr Kuchyn,

We greatly appreciate the time you spent to review your recent experience in our hotel, at The Movenpick Marrakech we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion.

On the other hand, we also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Darrell N3 months ago on Google
5/5
Great service and great breakfast from my youse -MR skiriba cavalier and Mariem, Naima. Delicious Tea and fresh fruits
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Darrell N,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining experience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

דומיניק רייכמן6 months ago on Google
5/5
Mr skiriba and karim women fatima and chef nezar and mestapha top settaf 10/10
Very good hotel, good breakfast, especially the tea!!! The staff is very nice and welcoming!!!,
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
Response from the owner6 months ago

Dear M. דומיניק רייכמן,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

חגית קדם4 months ago on Google
5/5
Mr yousef, Mr skiriba cavalier, karim, naeima, meriam top 10/10
Thanks a lot for a very nice birthday supprise.
You arethe Best!!!
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear חגית קדם,

First and foremost, Happy Belated Birthday! Thank you for choosing to spend such an important event with us at the Movenpick Marrakech where our goal is to make our home feel like yours.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

MUSTAPHA EL GAMRA3 months ago on Google
5/5
Great hotel. Fantastic customer service staff! Thank you Hanane!!
Response from the owner3 months ago

Dear Mr EL GAMRA

First of all, we would like to thank you for your warm words regarding our hotel.

We are delighted to know you enjoyed your stay in our hotel as well as the quality of our teams and services.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate Hanane all on your behalf for her contribution to your wellbeing whilst staying among us.

Looking forward to hosting you once again in our property.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

Bilal Ighidia month ago on Google
5/5
I won give my thinks for team souhaila and siham and tarik and kiber and sakina and finally Said for all services
Trip typeSolo
Rooms5.0
Service5.0
Response from the ownera month ago

Dear Mr. Lghidi,

Thank you for reviewing your recent stay in our Movenpick Mansour Eddahbi. It is wonderful to hear we were able to make your stay special.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to souhaila, siham, tarik, kiber, sakina and Said whom you have personally mentioned.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Guest Relation Team

Jamal Qaddura7 months ago on Google
5/5
The super clean hotel is a well decorated resort more than a 5 star hotel. The furnishings, the food, the accommodation, the lavish landscape throughout the hotel premises, the professional well dressed staff, foremost the superior hotel …
The super clean hotel is a well decorated resort more than a 5 star hotel. The furnishings, the food, the accommodation, the lavish landscape throughout the hotel premises, the professional well dressed staff, foremost the superior hotel management staff headed by the general manager Mr. Khalid Mawlud who made sure that our stay to be a worthy memory to cherish forever. This hotel deserve a star beyond the 5 stars hotels in Marrakech.
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner7 months ago

Dear Mr Qaddura,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Last but not least, we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Bndar Alazmi3 months ago on Google
5/5
Wonderful hotel with amazing stuff specially Hamza reception he was really nice and helpful
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Sir,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

Tahmid Ahmed4 months ago on Google
4/5
Great hotel, great service. However, many things I’ve requested do not turn up.
Response from the owner4 months ago

Dear Mr Tahmid,

Thank you very much for the time you spent to share your personal impressions of your stay at our Movenpick Hotel. We always welcome feedbacks, as they allows us to continually improve the experience we create for our guests.

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Audrey Agyemanga week ago on Google
5/5
Douglas and Mustapha and Ahmed lovely people.superb service. Couldn't ask for more
Trip typeVacation
Rooms1.0
Service1.0
Location3.0
Amber Williams4 months ago on Google
5/5
Everyone in the breakfast diner was so sweet and nice. Skiriba cavalier and karim and meriam and Mohamed hasbaoui top 10/10
Rooms5.0
Service5.0
Response from the owner4 months ago

Dear Mrs Williams,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

Also, thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Steven Yick7 months ago on Google
5/5
This is our first visit to a Movenpick and to Marrakech itself!
What is great about the hotel: …
This is our first visit to a Movenpick and to Marrakech itself!
What is great about the hotel:
- Breakfast is great, and the service is amazing!
(Shout out to the staff that looked after us - especially Moulay Yousef, Skiriba and Karim!)
- Great location, we walked to most restaurants in the evenings
- Good sized pool
- Good sized rooms
- Good bar area, we were able to watch the football
- Staff, very helpful and friendly.
- Front desk made some great recommendations to local spas.
Minor improvement area would be that the hotel could do with some minor updates as you can see some wear and tear. But this is very minor given COVID.
So well done to the team for making our stay a memorable one!
Best
Steve (Room 2302)
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear Mr Yick,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Nkechi Onukwue3 months ago on Google
5/5
Skiriba is very wonderful, the best in his services in Movenpic. Very responsive to his duties. And my yousef, guilloum and Rachid. Thank you.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Madam, Sir,

First of all, we would like to thank you for your warm words regarding our hotel.

We are delighted to know you enjoyed your stay in our hotel as well as the quality of our teams and services.

Looking forward to hosting you once again in our property.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

Farouk LifeTTV10 months ago on Google
5/5
We spent 4 nights in this legendary hotel, really enjoyed it. The service was attentive, particularly thanks to Mr Khalid Mawloud and Mrs Hanane of the reception department and all the rest of the team. Anything we asked for arrived very …
We spent 4 nights in this legendary hotel, really enjoyed it. The service was attentive, particularly thanks to Mr Khalid Mawloud and Mrs Hanane of the reception department and all the rest of the team. Anything we asked for arrived very quickly.
Looking forward to my next stay, see you soon guys
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Rajae Ze10 months ago on Google
5/5
This is a lovely winter destination The staff are friendly, our guest relations lady(Mme bouchra) was excellent,so lovely , helpful , and she’s been fantastic to myself and my family , always a big smile on her face and very happy to help …
This is a lovely winter destination The staff are friendly, our guest relations lady(Mme bouchra) was excellent,so lovely , helpful , and she’s been fantastic to myself and my family , always a big smile on her face and very happy to help us with everything she can. She provided us with local information and recommendations , the traitments that was recommended by her was fantastic,and relaxed .The hotel is very clean A lovely winter destination for us.
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Dear Mrs Rajae Ze,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Jin Leea year ago on Google
5/5
Atmosphere and staff are amazing. Stayed for a few few nights and I wouldn't forget mint tea I've been having by the main entrance. Great for strolling around within both during day and night times. Wish breakfast was more delicious in general but I highly recommend staying!
Trip typeSolo
Rooms4.0
Service5.0
Location5.0
Response from the ownera year ago

Dear M. Jin Lee,

Thank you for making our Movenpick Hotel your choice hotel on this occasion and for your very kind recommendation to the travel community of Google.com, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

On the other hand, we regret your disappointment with our breakfast buffet as we strive to ensure a wide array of options for both guests with sweet tooth and those looking for healthy options to kickstart the day; therefore, we always ensure a variety of hot and cold, sweet and salty options as well as fresh fruits, different kinds of cereals and yogurts. We take your comments very seriously, because we wish that our gastronomy remains a very special treat for our guests.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and GUEST EXPERIENCE MANAGER

خالدa year ago on Google
5/5
I'm delighted with my experience at this hotel. The receptionnists are lovely and very attentive to the guests. The string of the hotel is very relaxing and the gardens very well kept. I would like to thank the person who is in charge of the guests Nada, a very nice and attentive person.
Rooms5.0
Service5.0
Location5.0
Response from the owner11 months ago

Dear Mr خالد,

Thank you very much for leaving these wonderful comments on Google.com, we are delighted that you enjoyed your stay among us.

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Andie Okona year ago on Google
4/5
A very very beautiful hotel though the rooms are nothing to compare to how beautiful the common areas are. Nevertheless, the service is amazing, the food is great. The hotel has a bar/club and a Spanish restaurant and is not far from the city centre. There is good wheelchair access too. It has 3 pools, a gym, a spa and a steam room.
Response from the ownera year ago

Dear Mrs Okon,

Thank you for the great feedback of your recent holiday experience at our Movenpick Hotel; guest satisfaction is our number one goal and there is nothing better than achieving that.

We are delighted to see that you really enjoyed the beauty of our installations and pools. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.

Again we thank you Mrs Okon for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM

Jean-Michel _a month ago on Google
5/5
Mustapha and his team from the Saray restaurant were very nice and helpful. This is a wonderful place.
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner4 weeks ago

(Translated by Google) Dear Mr. Jean-Michel,

We would like to thank you for your positive review published following your recent stay at our Movenpick Mansour Eddahbi hotel and are delighted to read that we were able to meet your expectations.

Thank you for your kind comments regarding the service you received from Mustapha and his team, we will be sure to pass on your compliments.

Thank you again for your wonderful review, we hope to have the pleasure of welcoming you again in the near future.

Guest Experience Team

(Original)

Cher Monsieur Jean-Michel,

Nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hôtel Movenpick Mansour Eddahbi et sommes ravis de lire que nous avons su satisfaire vos attentes.

Merci pour vos aimables commentaires concernant le service que vous avez reçu de la part de Mustapha et son équipe, nous ne manquerons pas de leur transmettre vos compliments.

Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.

Guest Experience Team

Rafael Michelleto7 months ago on Google
5/5
It was really great the stay. The food, the room, the swimming pool. I need to take a place to say thanks for Naima, every morning in the breakfast so happy and so kind with everything.
Trip typeVacation
Rooms4.0
Service5.0
Location4.0
Response from the owner7 months ago

Dear Mr Michelleto,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

AM Leahy6 months ago on Google
5/5
I had the best time staying at this hotel, really enjoyed it. The staff were incredible especially Achraf and Othman!Thank you for such an amazing stay!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear AM Leahy,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Galina Tachevaa month ago on Google
5/5
Artistic place, specious, very wel organized, great services, tasty food:)
Response from the ownera month ago

Dear Mrs. Tacheva,

We would like to thank you for the lovely review you shared following your recent visit to our Movenpick Mansour Eddahbi hotel and are delighted to read that we were able to match your holiday expectations.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Guest Relation Team

Marc Lemmersa year ago on Google
5/5
The Mövenpick Hotel Mansour Eddahbi Marrakech is a beautiful hotel with an excellent location at Hivernage.
The whole staff is very professional and friendly from the moment you arrive …
The Mövenpick Hotel Mansour Eddahbi Marrakech is a beautiful hotel with an excellent location at Hivernage.
The whole staff is very professional and friendly from the moment you arrive until you left.
I have been upgraded for which my special thanks.
Very special thanks, to Mrs. Nada Zouhair for her welcome and professionalism each time, who is always very reachable to help us with most extraordinary attention.
The suites are spacious and the housekeeping is focused on cleanliness.
During this Covid period, the hotel take all the necessary measures to protect the guests at the hotel. During the breakfast, each table was equipped with its own disinfection product, something that other 5 star hotels do not immediately do. Well appreciated and thank you for all the efforts in this respect!
I missed the evening restaurant of 2019. If I may give a recommendation, it would be good if the hotel have again the same restaurant as in 2019. It had an excellent kitchen and excellent staff.
I have already stayed at this hotel for about six times and every time I see an improvement of the excellent service for which my compliment to the management and team.
It was a very good feeling to see again the very beautiful main entrance open of the hotel!!
I highly recommend this hotel for its quiet and its very well location at Hivernage, for the cleanliness and its remarkable staff.
Thank you and congratulations to the whole team !
Trip typeBusiness · Couple
Rooms5.0
Service5.0
Location5.0
Response from the owner11 months ago

Dear Mr Lemmers,

Firstly we would like to thank you for choosing our Movenpick hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

We thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.

Last but not least, we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Jóhann Gunnar Arnarsson6 months ago on Google
5/5
The service and breakfast was fantastic, Bahija made us feel so welcomed. We recommend the hotel highly . Johann
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear Mr Arnarsson,

We greatly appreciate the time you spent to share your recent holiday experience at our Movenpick hotel and we thank you for your kind recommendation to Google's readers .

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

robert john7 months ago on Google
4/5
A large hotel...over 500 rooms. Service is as expected. They were overwhelmed at times. All in all, they did a fine job. Rooms were large and well kept.
Rooms4.0
Service4.0
Location4.0
Response from the owner7 months ago

Dear Mr John,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel.

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Farida Musa3 months ago on Google
5/5
Really nice staff, nice ambiance, loved everything! Especially Abderraafia at the breakfast lounge
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Madam,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

Eams & Saraha year ago on Google
5/5
Our stay here was great, we arrived when the hotel was still empty and the customer service was excellent, this did not change when the hotel started picking up with guests and getting busier! Every staff member we came across made us feel …
Our stay here was great, we arrived when the hotel was still empty and the customer service was excellent, this did not change when the hotel started picking up with guests and getting busier! Every staff member we came across made us feel very welcome and truly went above and beyond to ensure we had a great stay, so we would like to thank everyone here, especially Laila from the front desk who we had the pleasure of meeting and getting to know during our two week stay. She would always greet us with a smile on her face, always ask if we needed anything even when just walking past her at the hotel and when we would call reception for anything that was needed she would make sure to have called back and ensure we got what we needed. It is customer service like this at Movenpick that makes a stay memorable and makes you want to come back and we sure will!
Trip typeVacation
Response from the ownera year ago

Dear Eams & Sarah,

Firstly we would like to thank you for choosing our Movenpick hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes at every visit.

We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with Laila and the entire reception team as we know it will be a great source of motivation to keep on going the extra mile.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM

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Sven Deppe2 weeks ago on Google
5/5
Very good!!
Good service, especially Said from Omlette station was very funny 😊
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear Mr. Deppe,

We would like to thank you for the lovely review you shared following your recent visit to our Movenpick Mansour Eddahbi hotel and are delighted to read that we were able to match your holiday expectations.

We also appreciate your kind words towards our heartists, their kindness and helpfulness being undoubtedly one of the main assets of our hotel, we will certainly congratulate Said on your part for his contribution to your well-being during your stay with us.

We thank you again for this very kind review of our hotel and we look forward to serving you again in the future.

Guest Experience Team

zaynab murtala3 months ago on Google
5/5
Excellent, very friendly staff mr skiriba cavaliers Was very responsive to my request and my yousef and chef Mehdi top
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Madam,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards

Douaa CHAKIR

Guest Relation Supervisor

Khoya Fatimzzahraa year ago on Google
5/5
Stunning hotel, the access to the magnificient lobby with a very original door. Fantastic decoration of the common areas and rooms, beautiful bathrooms, very nice gardens with palm trees. The staf from the reception to the rooms and …
Stunning hotel, the access to the magnificient lobby with a very original door. Fantastic decoration of the common areas and rooms, beautiful bathrooms, very nice gardens with palm trees. The staf from the reception to the rooms and security are absolutely charming and available. A special mention to Nada the duty manager. See you soon
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

(Translated by Google) Hello Ms. Khoya,

First of all, we would like to thank you for your wonderful appreciation following your visit to our hotel Le Movenpick Marrakech and are delighted to read that we have been able to live up to your expectations on this occasion.

We are delighted to read that you have enjoyed the selection of dishes prepared by our Executive Chefs, who strive to offer a wide variety of delicacies to satisfy all palates, so thank you for letting us know that we have conquered the your.

On the other hand, we thank you for underlining the kindness and enthusiasm of our staff, their genuine friendliness being one of the main strengths of our establishment, we will congratulate them all on your part for their contribution to your well-being during your holidays. among us.

Thank you again for your kind appreciation of our hotel, we hope to have the pleasure of serving you again in the near future.

Regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

(Original)

Bonjour Mme Khoya,

En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hôtel Le Movenpick Marrakech et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion.

Nous sommes ravis de lire que vous avez apprécié la sélection de plats préparés par nos Chefs Executifs, qui s'efforcent de proposer une grande variété de délices afin de satisfaire tous les palais, nous vous remercions donc de nous signaler que nous avons su conquérir le vôtre.

D'autre part, nous vous remercions de souligner la gentillesse et l'enthousiasme de notre personnel, leur authentique amabilité étant une des forces principales de notre établissement, nous les féliciterons tous de votre part pour leur contribution à votre bien-être durant vos vacances parmi nous.

Merci encore pour votre aimable appréciation sur notre hotel, nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche.

Cordialement,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Lolita Asunciona year ago on Google
5/5
Words cannot describe how amazing our stay was. Warming greetings from the entrance, the waiting team, youssef ans amine were amazing, the hotel is clean and well located, with its 3 pools we didn't need to go out that much. The housekeeper …
Words cannot describe how amazing our stay was. Warming greetings from the entrance, the waiting team, youssef ans amine were amazing, the hotel is clean and well located, with its 3 pools we didn't need to go out that much. The housekeeper was very lovely and kept our room clean and comfortable. We met Nada the Guest manager by the pool and she was very professionnal. I recommand this hotel for familles
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Lolita Asuncion,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.

Also, we are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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nada hijoua year ago on Google
5/5
We had a 2 night stay to enjoy this beautiful hotel and were very satisfied with every aspect of the hotel. The receptionist, Nezha, was amazingly wonderful! She was wonderful with us and made us feel welcome! She made it easy for us to …
We had a 2 night stay to enjoy this beautiful hotel and were very satisfied with every aspect of the hotel. The receptionist, Nezha, was amazingly wonderful! She was wonderful with us and made us feel welcome! She made it easy for us to check in and out and always has a smile on her face! The staff are very friendly, helpful, and knowledgeable regarding places to visit in Marrakesh! The hotel is very clean throughout, and our room was spacious with everything that we needed. Breakfast was phenomenal, and suited all tastes. The hotel is quiet, and has numerous restaurants near it, and three wonderful pools . We would highly recommend a stay at this hotel. It hit all my expectations and more! Just wanted to thank everyone at this amazing hotel that made all this happen!!
Hijou Family
Suite 5003
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mrs Hijou ,

Thank you for making our Movenpick Hotel your choice hotel on this occasion and for your very kind recommendation to the travel community of Google.com, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

We are also very pleased to read that you found our reception team to be knowledgeable, helpful and genuinely friendly at all times.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

Last but not least, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM

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Houria Toutoua year ago on Google
5/5
The hotel staff are very nice, even with the new Covid protocols they were always ready to help and were available 24/7.
The gym is so big and fully equipped and the spa has so many treatment options …
The hotel staff are very nice, even with the new Covid protocols they were always ready to help and were available 24/7.
The gym is so big and fully equipped and the spa has so many treatment options and the service is amazing.
The hotel has just been renovated and the Pool View Rooms are of a high standard with a magnificent view of The Pool.
Many thanks to Amal for this moment!
Can't wait to come back!
Trip typeSolo
Service5.0
Location5.0
Response from the ownera year ago

(Translated by Google) Hello Mrs. Toutou,

First of all, we thank you for your generous appreciation following your stay in our hotel.

We are delighted to read that you enjoyed our strategic location allowing you to visit the wonders of Marrakech.

On the other hand we would like to thank you for your kind words towards our staff as they all work very hard, striving to exceed the expectations of our customers, so we will be sure to share your comments with the team as it will undoubtedly be for them a great source of satisfaction.

We hope to welcome you back very soon.

Regards,

Nada ZOUHAIR

PA to GM

(Original)

Bonjour Mme Toutou,

Nous vous remercions tout d'abord pour votre généreuse appréciation suite à votre séjour dans notre hôtel.

Nous sommes ravis de lire que vous avez apprécié notre emplacement stratégique permettant de visiter les merveilles de Marrakech.

D'autre part nous tenons à vous remercier pour vos aimables mots envers notre personnel car ils travaillent tous très dur, cherchant à dépasser les attentes de nos clients, nous ne manquerons donc pas de partager vos commentaires avec l'équipe car ce sera sans doute pour eux une grande source de satisfaction.

Nous espérons pouvoir vous accueillir à nouveau très bientôt.

Cordialement,

Nada ZOUHAIR

PA to GM

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Karim Boulidam11 months ago on Google
5/5
What a beautiful and relaxing hotel this is. I've been coming here a number of times now for the last months and I keep coming back. I really feel at home here and relaxed. Special thanks goes to Mustafa at the breakfast buffet. A very nice …
What a beautiful and relaxing hotel this is. I've been coming here a number of times now for the last months and I keep coming back. I really feel at home here and relaxed. Special thanks goes to Mustafa at the breakfast buffet. A very nice and friendly man who comes by every time to ask if you need anything. A real family man who wants to please everyone. Very very professional and always ready for the guests with a smile. He told me he works there for almost 30 years, het doing his job with so much passion. This kind of staff is really worth its weight in gold.
The staff are just really great. The interaction with each other as colleagues is very professional and pleasant. Just like a family. This makes the atmosphere in the hotel very warm and welcome. They go out of their way to make you feel comfortable and are very friendly.
Kudos also to Najoua and Soukaina who welcome you at breakfast. Such friendly ladies and so welcoming and warm. They always have a smile on their face and their appearance is professional and pleasant.
Until next time, very soon..🙌🏼
Response from the ownera year ago

Dear Mr Boulidam,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

We also would like to thank you for your highlight on the comfort of our beds because at The Movenpick Marrakech we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds.

Moreover, we are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Cedric Mbella4 months ago on Google
5/5
A few hours to my departure from this fabulous hôtel,I sincerely want to Say thank you to a very very special lady Bahija and m'y Youssef
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Mr Mbella,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Overall is good...room services room for improvements
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Reemya year ago on Google
5/5
Our stay Is always wonderful at this hotel, it ticks all our boxes and we dont even bother to look for some other alternative.
Prices are great for the quality you get. …
Our stay Is always wonderful at this hotel, it ticks all our boxes and we dont even bother to look for some other alternative.
Prices are great for the quality you get.
Rooms are gorgeous and spotless
Service is beyond impeccable, I want to highly thank this time Ibtissam, a chef at the egg station, we truly have never seen someone as polite,friendly and professional in cooking. Once there was a large queue and there was a lady moaning about the delay, she remained put together, professional and friendly. She is doing an excellent job there and her omelettes are the best.
Hind from the reception desk is a lovely lady with beautiful smile, professionalism and friendliness. She has made our checkout as smooth and easy as possible and made sure that we leave in happy vibes.
Thank you all for the amazing service
Response from the ownera year ago

Dear Reemy,

Firstly we would like to thank you for choosing our Movenpick hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to Ibtissam and Hind and we are sure they will be pleased to know their efforts have been appreciated.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM

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rejwan ahmed4 months ago on Google
5/5
Mr mestafa khoukha , mr skiriba my yousef chrif top
Thank you very much for your amazing experience, amazing service and extremely …
Mr mestafa khoukha , mr skiriba my yousef chrif top
Thank you very much for your amazing experience, amazing service and extremely friendly, Made the start of my day 100 times better.
Thanks Again!!!
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Mr Rejwan,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Sara Radad10 months ago on Google
5/5
I have stayed at dozen of hotels in Marrakech. This was by far, on the top of the list of the best stays ever. The rooms were clean, very comfortable, the amenities were great, I especially loved the artwork displayed in the hotel halls it …
I have stayed at dozen of hotels in Marrakech. This was by far, on the top of the list of the best stays ever. The rooms were clean, very comfortable, the amenities were great, I especially loved the artwork displayed in the hotel halls it created for me a relaxing and an enjoyable environment throughout my entire stay.
A shout-out to the staff for their hospitality and helpfulness. Especially Mme Soumia Ait Ahmed, who went over and beyond to help make my stay enjoyable and whose warm smile and cheerfulness added a special touch to the hotel’s exquisite atmosphere. I highly recommend this hotel for anyone visiting Marrakech, it is the perfect place to plan a getaway weekend.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Dear Mrs Radad,

Firstly we would like to thank you for choosing our Movenpick hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Octavia Leahy6 months ago on Google
5/5
Amazing hotel. Very friendly staff and great service especially Achraf. Highly recommend.
Trip typeVacation
Response from the owner6 months ago

Dear Mrs Leahy,

Thank you for making our Movenpick Hotel your choice hotel on this occasion and for your very kind recommendation to the travel community of Google.com, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Michal Smith3 years ago on Google
5/5
Such a beautiful hotel! The staff was also amazing and greeted me throughout my stay all through out the hotel. My room was very clean and no signs of wear and tear. Breakfast was good, they provided a nice variety of foods fruits and …
Such a beautiful hotel! The staff was also amazing and greeted me throughout my stay all through out the hotel. My room was very clean and no signs of wear and tear. Breakfast was good, they provided a nice variety of foods fruits and freshly squeezed juice which was my favorite everyday. The grounds, pool area and spa was also a great touch and was useful during my stay. I’d most definitely stay here again.
Response from the owner3 years ago

Dear Mrs Smith,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Thank you for making us your choice hotel when visiting the area.

We look forward to welcoming you back again very soon.

Best regards,

Nada ZOUHAIR

PA to GM

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Firdaous at10 months ago on Google
5/5
We had a great stay at Movenpick hotel. Our host Hanane was amazing. She helped us in every way possible. Breakfast was good, rooms were wonderful. We had an early check-in and a late check-out and because of that i would like to thanks Mrs …
We had a great stay at Movenpick hotel. Our host Hanane was amazing. She helped us in every way possible. Breakfast was good, rooms were wonderful. We had an early check-in and a late check-out and because of that i would like to thanks Mrs Hanane and Mr Khalid Mawlou for that
it was super cool expérience, i really recommandeeee
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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imane bencharnia10 months ago on Google
3/5
Great place to be specially at this time of the year, the swimming pool is really big and heated i loved it the staff is really accommodating and always receiving you with a smile. My reservation was handled with the utmost professionalism by kaoutar this past Sunday
Trip typeVacation
Response from the owner10 months ago

Dear Mrs Bencharnia,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Layla R10 months ago on Google
5/5
I had the chance to attend officinexpo congress in Movenpick hotel with my friends .
The decoration is great , the treatement of the employees is excellent .. …
I had the chance to attend officinexpo congress in Movenpick hotel with my friends .
The decoration is great , the treatement of the employees is excellent ..
Special thanks to Mrs Soumia ait Ahmed for the warm and friendly hospitality .. she was incredibly helpful and so sweet..
Thanks to her we had a wonderful time there and our plans are to return as often as possible.
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Dear Layla R,

Thank you very much for leaving these wonderful comments on Google.com, we are delighted that you enjoyed your stay among us.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Zi -a year ago on Google
5/5
One of the best places to stay in Marrakesh, I have spent the best vacation in this hotel, the services were more than wonderful, especially at the reception. Mohsin and Muhammad helped me to book a room in an emergency. For their such …
One of the best places to stay in Marrakesh, I have spent the best vacation in this hotel, the services were more than wonderful, especially at the reception. Mohsin and Muhammad helped me to book a room in an emergency. For their such wonderful service, I end up extending the room for 3 nights further. Overall all the hotel staff is courteous, friendly and great service as always.
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the ownera year ago

Dear M. Ziwaani,

Thank you for the time you spent to share your feedback on your recent stay at our Movenpick Hotel, to be considered as one of the best hotels you stayed at is certainly high praise

We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM

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Malak Khouyaa year ago on Google
5/5
Excellent stay, i recommand this hotel, the location and the professionnalism of the staff and quality of service. I would like to thank all the staff who ensured a good welcome, comfortable cleanliness and Nada the guest manager. We'll be back
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the owner11 months ago

Dear Mrs Khouya,

We greatly appreciate the time you spent to share your recent holiday experience at our Movenpick hotel and we thank you for your kind recommendation to Google's readers .

We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Marrakech .

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Mafanatu Maluleke6 months ago on Google
5/5
First time in Marrakesh, served by an extremely friendly , knowleageble Fatima Ezzahra and amin skiriba 10 /10Ayoub, wow I couldn't feel at home than they made it,assets indeed .Thank you for warmth and accommodating when ever requested .Khazi Maluleke from South Africa
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear M. Maluleke,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests,

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Omar Seffar10 months ago on Google
5/5
Again, our stay was excellent, great service, the pool was heated and everything was on point. Nothing as close to bad can be said, my experience was up to my expectations : incredible. Special thanks to the receptionists Ms. Nezha, Ms. …
Again, our stay was excellent, great service, the pool was heated and everything was on point. Nothing as close to bad can be said, my experience was up to my expectations : incredible. Special thanks to the receptionists Ms. Nezha, Ms. Hanane and Mr Mohssin who were always helpful and serviable. Not to forget Mr. Abdelghani who was always understanding of any demands in relation with the room service.
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mr Seffar,

Thank you for the time you spent to share your feedback on your recent stay at our Movenpick Hotel, to be considered as one of the best hotels you stayed at is certainly high praise.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours.

Again we thank you mr Seffar for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM

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hafid houssania year ago on Google
5/5
Great hotel and good location. Very good quality of service, staff is very helpful and attentive, the kids club is TOP and Touria was outstanding, Nada the PR is very nice. We had a great family holiday
Trip typeVacation
Rooms5.0
Service5.0
Response from the owner11 months ago

Dear Mr Houssani,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Tolu S4 months ago on Google
5/5
The service from the hospitality team Bahija and Myyousef was excellent. Very kind, helpful and friendly 10/10
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Tolu S,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

The_KMB Experiencea year ago on Google
5/5
This hotel is architecturally stunning. The design and detail of each area of the hotel is beautiful. Upon arrival I had the pleasure of being check in by a receptionist name Hind. Her elegance, professionalism and friendly demeanor helped …
This hotel is architecturally stunning. The design and detail of each area of the hotel is beautiful. Upon arrival I had the pleasure of being check in by a receptionist name Hind. Her elegance, professionalism and friendly demeanor helped checking in a lot smoother. Your in good hand if you have the pleasure being checked by Hind
The suite itself was amazing, the sophisticated design made the rooms feels so much larger. The assortment of bathroom toiletries was phenomenal, the hotel thought deeply about a travelers’ needs
When I had any question or concern about my stay or means of transportation around the city, receptionist Leila, Nazha and Hasna were eager to help. The entire receptionist team was helpful , professional, knowledgeable and kind.
My house keeper Najat payed wonderful attention to detail and always supplied my room with items she saw I used the most such as a extra bottles of water and more body wash. I couldn’t recommend this staff enough!
The dinning experience was good. I would love to see a expanded menu especially for breakfast in the future.
Trip typeSolo
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear The_KMB Experience,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Also, thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM

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Backyard Grill6 months ago on Google
5/5
Breakfast was fantastic everyday Bahija is particularly warm and the house keeping staff especially Khadijah also have helped a lot
Trip typeFamily
Rooms4.0
Service5.0
Location4.0
Response from the owner6 months ago

Dear M. Grill,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Bunmi Ologbosere6 months ago on Google
5/5
The breakfast was excellent and the services of the waitress called Bahija was top notch. I also liked the services of Yousef the manager 👍👍
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear M. Ologbosere,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

fatimzahra bounssiyala year ago on Google
5/5
I had an outstanding stay at the movenpick Marrakech, i loved getting lost in its gardens beautifully designed, our room was spacious and clean. We loved the personnel always asking if everything’s going well, a special mention to Nada the guest manager. We just loved our stay and can’t wait to get back
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mrs Bounssiyal,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are delighted to see that you really enjoyed the beauty of our installations and gardens. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Rajil Rajil10 months ago on Google
5/5
I had the chance to visit the Movenpick hotel in Marrakech to attend the officineexpo congress, it was a wonderful experience thanks to Mme. Soumia ait Ahmed of the reservation because she welcomed us well, she was very friendly, smiling …
I had the chance to visit the Movenpick hotel in Marrakech to attend the officineexpo congress, it was a wonderful experience thanks to Mme. Soumia ait Ahmed of the reservation because she welcomed us well, she was very friendly, smiling and kind, for that I recommend you to have this warm feeling through this hotel.
Thank you Mme. Soumia for helping me to have a wonderful time.
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Dear Rajil Rajil,

Thank you for making our Movenpick Hotel your choice hotel on this occasion and for your very kind recommendation to the travel community of Google.com, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Asmaa Zhouria year ago on Google
5/5
I was satified more than with my stay at the movenpick, the hotel is nicely designed with luxiurious spaces, multiple swimming pools, breakfast is good and had Various choices. Overwhelmed staff during all the stay, thank you Hanan and Mohcyn for the swift check in and Nada for your professionnalism. We'll be back soon
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mrs Zhouri,

Firstly we would like to thank you for choosing our Movenpick hotel for your holidays in Marrakech and for the review you shared on Google,com, all of your kind words about your stay with us are great to hear.

We are delighted to see that you really enjoyed the beauty of our installations and pools. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Tolu Ladipo6 months ago on Google
5/5
My yousef and skiriba and Karin and imane 10/10 top
I really enjoyed breakfast…the restaurant. The warmth and service. Love it!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear Tolu Ladipo,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests,

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

merieme akhadad l'idrissia year ago on Google
5/5
I visited the movenpick with my husband and our two children, we were all amazed by the quality of the service. Thumps up to the kids club team, Touria was beyond kind and our children wouldn't leave there as they had so much activities and …
I visited the movenpick with my husband and our two children, we were all amazed by the quality of the service. Thumps up to the kids club team, Touria was beyond kind and our children wouldn't leave there as they had so much activities and entrertainments all day long. We also would like to thank Nada the Pr manager for her kindness and attention. Overall it was a great experience and we recommand this hotel for familles, you won't regret it.
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mrs Akhadad L'idrissi,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

At The Movenpick Marrakech we have created a new concept of children entertainment aimed at expanding and stimulating creative, interpersonal and environmental sensibility through a well studied program of activities for each group of kids depending on the age range, Therefore we are glad to read that your kids took full advantage of our program and made new friends and experiences whilst staying in our hotel.

Furthermore, we are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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ludo beea year ago on Google
5/5
i was in your hotel for work travling .
i appreciate the good service speccially in the spa when i use the sauna .
the spa receptioniste HIND good person ,helped me and explained everything , …
i was in your hotel for work travling .
i appreciate the good service speccially in the spa when i use the sauna .
the spa receptioniste HIND good person ,helped me and explained everything ,
she made my day every time i came to use sauna and steam .
thank you vever forgot how she traited me i feeled at home.
by
Trip typeBusiness
Rooms4.0
Service5.0
Location5.0
Response from the ownera year ago

Dear ludo bee,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are delighted to read that you enjoyed your experience at Spa Ô de Rose and that our team of professional therapists on site lived up to your expectations.

We will be sure to congratulate them on your behalf for their contribution to your well-being during your visit with us.

Thank you again for your wonderful appreciation, we hope to have the pleasure of welcoming you again in the near future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Saima Firdous10 months ago on Google
5/5
Very nice stay. The hotel was clean with very good location and staff were professional and all helpful especially Mrs Ghita who was giving us all the support and advices we needed. Thank you all
Saima UK
Response from the owner10 months ago

Dear Mrs Saima,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.

Also, we are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Marrakech .

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Luxa Luxa10 months ago on Google
5/5
It was stunning! The rooms are lovely and the staff are nice and helpful. Many Thanks to Douae Duty Manager. I highly recommend this hotel
Trip typeVacation
Response from the owner10 months ago

Dear Luxa Luxa,

We greatly appreciate the time you spent to share your recent holiday experience at our Movenpick hotel and we thank you for your kind recommendation to Google's.com readers .

we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Sarah Chaera year ago on Google
5/5
We spent our last 3 nights in Marrakech here and I honestly couldn't speak highly enough of the stay! First impressions really count and for that I thank Laila at reception! She was great, no request was too big or too small. She gave us …
We spent our last 3 nights in Marrakech here and I honestly couldn't speak highly enough of the stay! First impressions really count and for that I thank Laila at reception! She was great, no request was too big or too small. She gave us great advice about the hotel and the local area. She answered all our questions with a huge smile on her face and made us feel very welcome. She even helped us book our Covid test before departure and made sure we knew all that we needed to know about it.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mrs Chaer,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with Laila at the reception as we know it will be a great source of motivation to keep on going the extra mile.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM

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Matthew Fentona year ago on Google
5/5
I just checked in and the front desk receptionist Ms.Hind is very informative on excursion ideas or any questions you have she has an answer.She speaks fluent English and she was aware of my girlfriends birthday coming up while on this trip …
I just checked in and the front desk receptionist Ms.Hind is very informative on excursion ideas or any questions you have she has an answer.She speaks fluent English and she was aware of my girlfriends birthday coming up while on this trip and she did the best that she could to have the room I paid for with a great view of the pool! Just an all time great experience at this beautiful property at movenpick! If anybody from management is reading this Ms.Hind at the front desk needs a PROMOTION! Okay back to the fun here at movenpick 👍🏽
Trip typeCouple
Rooms5.0
Service5.0
Location4.0
Response from the ownera year ago

Dear Mr Fenton,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

On the other hand we would like to thank you for your kind words towards our staff, especially Hind at the reception. As she works very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with her services. She will surely celebrate that you wrote that she was very nice and most helpful.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM

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Shabbir Akhtar2 months ago on Google
5/5
Not the best location but a very nice hotel
Trip typeVacation · Couple
Rooms5.0
Service4.0
Location3.0
Response from the owner2 months ago

Dear Sir,

First of all, we would like to thank you for your warm words regarding our hotel.

We are delighted to know you enjoyed your stay in our hotel as well as the quality of our teams and services.

Looking forward to hosting you once again in our property.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

Wiame Doughria year ago on Google
5/5
My stay was excellent because of the amazing staff -- especially Layla at the spanish restaurant and the girls in checkin ... also the people in restaurant and room service go above and beyond. …
My stay was excellent because of the amazing staff -- especially Layla at the spanish restaurant and the girls in checkin ... also the people in restaurant and room service go above and beyond.
The hotel itself needs a little upgrade and they need more choice for breakfast, it was a little struggle with the choice : more cheeses, more cooked potatoes
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mrs Doughri,

Thank you very much for the time you spent to share your personal impressions of your stay at our Movenpick Hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

On the other hand, we are sorry to read your deception regarding our buffets. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM

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mohamed belkasseh10 months ago on Google
5/5
one of the best hotels to visit in marrakech... i highly recommend it and a big thanks for SOUMIA " reservation service" SHE is awesome HELPFUL... and very cheering person . she made the whole booking thing so easy...
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Bonjour Mr Belkasseh,

Thank you for the time you spent to share your feedback on your recent stay at our Movenpick Hotel, to be considered as one of the best hotels you stayed at is certainly high praise.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

kay zidana year ago on Google
5/5
It's a great hotel indeed, 3 nice pools, beautiful and spacious room and friendly personnel over all. Thanks Nada for your attention. We will be back
Response from the ownera year ago

Dear M. Zidan,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are delighted to see that you really enjoyed the beauty of our roms and pools. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

The One3 years ago on Google
4/5
Worth a 5 star but needs maintenance and better service in terms of staff who need to start asking if guests need anything or a general greeting as guests pass by is what is expected in the hospitality industry. I will come back if there is …
Worth a 5 star but needs maintenance and better service in terms of staff who need to start asking if guests need anything or a general greeting as guests pass by is what is expected in the hospitality industry. I will come back if there is another deal online but more likely try other hotels when i return next year and the coming years after that. Generally a great stay. Great gym and spa area. Great food. Great location.
Response from the owner3 years ago

Dear Mr Alam,

We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.

We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision.

Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.

Best regards,

Nada ZOUHAIR

PA to GM

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Bilal Banaras2 years ago on Google
5/5
Fantastic hotel, my friend and I were staying for a long weekend to explore Marrakech. …
Fantastic hotel, my friend and I were staying for a long weekend to explore Marrakech.
The location was great, close to all the sights.
Initially we had a very small room, however Hind really helped out to move us to another that was more comfortable. Everyone was so pleasant and professional.
Breakfast was great, but best to go early to miss the rush, pool staff were very helpful and they also had a chocolate hour in the hotel where you can eat as much chocolate and biscuits for free between 5pm and 6pm.
I would definitely recommend.
Thank you Hind and the team!
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the owner2 years ago

Dear Mr Banaras,

We greatly appreciate the time you spent to share your recent holiday experience at our hotel and we thank you for your kind recommendation to Tripadvisor’s readers .

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best regards,

Nada ZOUHAIR

PA to GM

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Redouane Messaoudia year ago on Google
5/5
Amazing stay, the staff at the hotel were absolutely fantastic, gave us attention and care. Nada mase us feel at home and always welcoming us at breakfast. Thank you
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mr Messaoudi,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Mon jardin vitarisa year ago on Google
5/5
A dream hotel with a very welcoming, available, smiling and efficient staff. The entire teams are remarkly kind, a special thanks to Nada the PR manager. We can't wait to go back
Trip typeBusiness
Rooms5.0
Service5.0
Response from the ownera year ago

Dear Mon jardin vitaris,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Said Benhammou10 months ago on Google
5/5
I enjoyed my stay at the Movenpick Marrakech. I came from Norway with my family for the first time to Marrakech and I'm amazed. I can't thank enough GHITA from the reservation service, she helped us through our whole trip. Many thanks to her. I will surely invite my friends from Norway and Sweden to come visit here.
See you soon
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Dear Mr Benhammou,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Kuku Bencha year ago on Google
5/5
We definitely recommand this hotel, the rooms and the 3 pools. Shout out to the sympathy of the personnel, they go on extra mile to please you, nothing is too much asqued. Abdellatif and Nezha at the reception, laila at the Spanish …
We definitely recommand this hotel, the rooms and the 3 pools. Shout out to the sympathy of the personnel, they go on extra mile to please you, nothing is too much asqued. Abdellatif and Nezha at the reception, laila at the Spanish restaurant and Nada the duty manager. Our next stay in Marrakech will definitely be at the movenpick.
Trip typeSolo
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Kuku Bench,

Thank you for making our Movenpick Hotel your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

We are delighted to see that you really enjoyed the beauty of our installations and pools. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Inas Yousfia year ago on Google
5/5
I spend a couple of days there and was really pleased by the staff, very welcoming and friendly. I will mention Nada the guest manager and the security team at the entrance. The food is delicious ans the waiting team is lovely. See you soon
Trip typeSolo
Rooms4.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mrs Yousfi,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Soufiane Chibane10 months ago on Google
5/5
I can only describe Mövenpick as epic, it’s luxurious, clean, comfortable and affordable. The booking was smooth and simple thanks to Mss soumia help. The journey was pleasant thanks to all the staff that were welcoming and helpful.
Trip typeFriends
Rooms4.0
Service5.0
Location4.0
Response from the owner10 months ago

Dear Mr Chibane,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Manal Houssania year ago on Google
5/5
The hotel is very well located and decorated, the heated swimming pool is top and well exposed. I want to thank Nada the duty manager who talked to me, she is very smiling.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner11 months ago

Dear Mr Houssani,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests,

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Elidrissi Hafida year ago on Google
5/5
Awesome hotel and great staff. I would like to make a special mention to Nada the duty manager Who takes a great care of the guests' needs. I recommand this hotel for families.
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mr Elidrissi,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Again we thank you Mr Elidrissi for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Sarah Jobber2 weeks ago on Google
5/5
(& Nizar in the Kitchen, who was equally as helpful)
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear Mrs. Jobber,

Thank you very much for leaving these wonderful comments on google, we are delighted that you enjoyed your stay among us.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to Nizar who you have personally mentioned.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Guest Experience Team

yassine lakli10 months ago on Google
5/5
Great place, wonderful atmosphere. Loved the way i got treated by a lady called hind receptionist spa.
It's not going to be my last time here indeed.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner11 months ago

Dear username 5345ka,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Hicham OUBAIDa year ago on Google
5/5
The service is excellent at the restaurant and the front desk. Hanane, Hind and Driss were very helpful and always willing to advice. And I warmly thank Mr. Abdeltif for his extreme kindness and professionalism. …
The service is excellent at the restaurant and the front desk. Hanane, Hind and Driss were very helpful and always willing to advice. And I warmly thank Mr. Abdeltif for his extreme kindness and professionalism.
As a tour manager I prefere to settle in such a helpful atmosphere.
Thank you very much.
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mr Oubaid,

Firstly we would like to thank you for choosing our Movenpick hotel for your holidays in Marrakech and for the review you shared on Google,com, all of your kind words about your stay with us are great to hear.

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay.

Thank you again Mr Oubaid for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and GUEST EXPERIENCE MANAGER

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Garden services Plusa year ago on Google
5/5
The movenpick is a beautiful hotel with a nice location, breakfast has various choices and the personnel is very welcoming and attentive, a special mention to Nada the guest manager. We loves our stay. I recommand it
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Garden services Plus,

First and foremost we would like to thank you for choosing our Movenpick hotel for your visit to Marrakech and for recommending us to the travel community of Google.com, this is undoubtedly the best reward for us all.

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

King BMG3 years ago on Google
5/5
Great location, service at the front desk during check-in can be better. I would have been nice if they served drinks at check-in as it is very hot during the summer months. I stayed in a one bedroom apartment and it was very spacious. The …
Great location, service at the front desk during check-in can be better. I would have been nice if they served drinks at check-in as it is very hot during the summer months. I stayed in a one bedroom apartment and it was very spacious. The room service is 24hrs, spa and gym is on point. Breakfast was okay because I am used to champagne breakfast on holidays. Overall, I will say it a great hotel to stay. I think the one bedroom is nice if you are on a group holiday. It is too big for just two people. The mattress was very comfortable though. Slept like a babyyyy
Response from the owner3 years ago

Dear Mr King,

We greatly appreciate the time you spent to review your recent experience in our hotel, at the Movenpick we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

We have taken good note of your comments regarding the check in and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for.

Moreover, we lament reading that our buffet at breakfast did not live up to your expectations as our professional Chefs do their best to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

On the other side, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Best regards,

Thomas Greggory

General Manager

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Walid AL-SABAH3 years ago on Google
5/5
From the moment we stepped into the lobby we were “wowed”. Excellent decoration, beautiful colors. The grounds are big, and well taken care of. The room is spacious, aand lots of closet space. The bed is super comfortable, and the bathroom …
From the moment we stepped into the lobby we were “wowed”. Excellent decoration, beautiful colors. The grounds are big, and well taken care of. The room is spacious, aand lots of closet space. The bed is super comfortable, and the bathroom is big and well stocked with amenities.
The breakfast buffet has a lot of varieties, the quality is excellent and the taste is even better. All the staff, from reception to concierge, to the breakfast restaurant staff are very pleasant and helpful.
Response from the owner3 years ago

Dear Mr Al-Sabah,

First of all, we would like to thank you for your warm words regarding our hotel.

We are delighted to know that you enjoyed your stay in our hotel as well as the quality of our teams and services.

We hope getting the pleasure to host you again on your next trip to Marrakech.

Best regards,

Thomas Greggory

General Manager

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Fatima Goudadia year ago on Google
5/5
The movenpick marrakech is impressive, the check in was fast and the room was clean and comfortable. Breakfast was a good variety. Special thanks to Nada for the information given regarding the city. Over all the hotel that was good value of money
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mrs Goudadi,

Firstly we would like to thank you for choosing our Movenpick hotel for your holidays in Marrakech and for the review you shared on Google,com, all of your kind words about your stay with us are great to hear.

we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

Last but not least, we are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Nouhaila Kraidy6 months ago on Google
5/5
It’s the first time in Marrakech also in hotel movenpick
I’m so happy to come here because all the persons who worked here are friendly
Especially my youssef and mohcine
I want to thank them
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear Mrs Kraidy,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Dami Bamiro4 months ago on Google
5/5
Lots of great meeting spaces. Nice pool
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear M. Bamiro,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are delighted to see that you really enjoyed the beauty of our installations and pools. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Eamonn Ca year ago on Google
5/5
I just want to say that Laila and Mohcine at reception are amazing. We went to them with an issue and they rectified it immediately. They were full of smiles, positive and showed lots of care and attention especially as we have a baby. They …
I just want to say that Laila and Mohcine at reception are amazing. We went to them with an issue and they rectified it immediately. They were full of smiles, positive and showed lots of care and attention especially as we have a baby. They kindly upgraded us to a fantastic room that we are so grateful for. These two have made our stay very enjoyable and because of them we will definitely be returning to Movenpick! Thank you Laila and Mohcine!
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Eamonn C,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with Leila and Mohcine as we know it will be a great source of motivation to keep on going the extra mile.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM

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Fadwa Hmgolda year ago on Google
5/5
I stayed at the movenpick Marrakech for a couple of days.. the room was absolutely confortable. The whole service was beyond our expectations. There was a lovely lady who made our stay even more pleasant (Nada). Regards to her . We'll certainly be back shortly.
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mrs Hmgold,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.

Also, we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Basma MOUHSSIN10 months ago on Google
5/5
I spent the last weekend in this hotel with my friends. The staff welcomed us and treated us as queens, and special thanks to Ms Soumia Ait Ahmed for the pleasant atmosphere and attentive service^^
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Dear Mrs MOUHSSIN,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Karim Bennouna3 years ago on Google
5/5
Wonderful hotel. Very convenient I enjoyed everything in the hotel, the room was great, very clean and i am very happy with how well the housekeeping staff cleaned the room everyday, the room service i got with the happy birthday cake was …
Wonderful hotel. Very convenient I enjoyed everything in the hotel, the room was great, very clean and i am very happy with how well the housekeeping staff cleaned the room everyday, the room service i got with the happy birthday cake was beyond amazing, and the staff in the pool were just great. No negative comments in this stay, everything was amazing. Good job to all the staff and looking forward for my next visit. Thank you
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Mr Bennouna,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.

Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Thank you again Mr Bennouna for making us your choice hotel and for your very kind recommendation to the travel community of Google.com, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

Looking forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM

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Justin Lucrativea year ago on Google
5/5
The best hotel in Morocco.
Let me start off by stayed at hundreds of hotels, I travel for business and …
The best hotel in Morocco.
Let me start off by stayed at hundreds of hotels, I travel for business and leisure.
This is the most enjoyable experience I have ever had, and I have stayed at $1000+ per night hotels.
First I want to make a correction, I read two reviews that were simply incorrect.
1. “Serve the same breakfast every day.” They have an exceptional variety. Cereals, world class pastries, and every kind of fruit you can think of.
2. “They don’t hail cabs for you.” The concierge is exceptionally polite, knowledgeable, and helpful. Not only did they have cabs ready at the drop of a dime, but they were familiar with all the drivers personally. They also made dinner reservations for us. You would think they would pressure you to order in house. Quite the opposite they encouraged us to try local cuisine. We couldn’t been happier by the restaurants they introduced us to.
They have the SAFEST hotel in North Africa. There are electronic gates at the entrance. They import their security personnel from Switzerland.
Unbeatable price, no where else will you find such luxury at a low price. We paid $90 a night, for a spacious room, huge comfortable beds, a breath taking view, large flat screen TV. and a balcony!
The food is amazing, we gave a generous tip to our concierge, and what did he do? Sent us a 3 tier cart with over 20 different deserts. Pastries, Ice Cream, and loads of fresh fruit. We had the munchies after smoking some incredible Moroccan hash and this just hit the spot.
They have 3 pools, and they are an ocean front property with a gorgeous beach.
If you travel to Morocco DO NOT STAY ANYWHERE ELSE!!!!! Please don’t cheat yourself. This will be a memorable experience, especially if you are trying to impress a love interest.
I can not wait to got back to Morocco and stay at hotel 🏨 MovenPick.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Justin Lucrative,

Thank you for the time you spent to share your feedback on your recent stay at our hotel, to be considered as one of the best hotels you stayed at is certainly high praise

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Again, thank you Justin for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM

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Rubia Noor5 months ago on Google
5/5
At breakfast Bahija was very kind and helped us with anything that we needed! Thankyou!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear M. Noor,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel

Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

soukaina10 months ago on Google
5/5
Always loved the movenpick Marrakech and it will always be one of my favourite places to be in Marrakech. My first stay was on 2017 and ever since I'm a regular guest, i got captivated by the beauty of the resort and the welcoming staff. I …
Always loved the movenpick Marrakech and it will always be one of my favourite places to be in Marrakech. My first stay was on 2017 and ever since I'm a regular guest, i got captivated by the beauty of the resort and the welcoming staff. I always stay at the 6001 and my reservation is always booked by miss ghita who always welcome me with a
smile.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Dear Mrs Soukaina,

We first would like to thank you for making our Movenpick hotel your preferred choice for your holidays in Marrakech, it is always a pleasure to welcome back our most loyal guests year after year.

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Ibrahim Kucuka year ago on Google
5/5
Nice hotel, good service (Douaa and Saad)! I meet her during her duty and she was very professional with us . I promise her to go back and chose to movenpick hotel.when you are at movenpick Marrakesh ask for douaa and saad they will never let you down.good job !!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mr Kucuk,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Ghalia Lamzoukena year ago on Google
5/5
I highely recommand this hôtel, we were there to celebrate our wedding aniversary, everything was perfect, laila at the reception offered us a lovely cake and all the team was there to share this special moment. A special thanks to Nada the …
I highely recommand this hôtel, we were there to celebrate our wedding aniversary, everything was perfect, laila at the reception offered us a lovely cake and all the team was there to share this special moment. A special thanks to Nada the guest manager and the entire teams. Our next stay will definitly be at the Movenpick Marrakech. See you very soon
Response from the ownera year ago

Dear Mrs Lamzouken,

First of all, we congratulate you with your Wedding Anniversary and we thank you for choosing our Movenpick hotel for such a special occasion. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Cordialement,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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SAM THEFITANDTHEFAB2 months ago on Google
5/5
Thank you Hassan for a great welcome and such a great customer service experience
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Dear Sir,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

fatema khanom2 years ago on Google
5/5
I cannot recommend this hotel enough! In a great location - only a 10mins taxi ride away from the Medinah. …
I cannot recommend this hotel enough! In a great location - only a 10mins taxi ride away from the Medinah.
The service was exceptional. The only fault I would say is that the breakfast options were the same everyday and didn't have much variety.
The setting of the hotel is beautiful and had a few beautiful cats around to greet us.
We tried out the gym and it had all the equipments to do an intense workout.
I would definitely stay at this hotel again! The dessert place opposite the hotel is a must place to visit as well!
Response from the owner2 years ago

Dear Mrs khanom,

We greatly appreciate the time you spent to share your recent holiday experience at our hotel and we thank you for your kind recommendation to Tripadvisor’s readers .

Thank you for your precious remark regarding the breakfast options, we do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Please make sure our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.

Thank you khanom for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best regards,

Nada ZOUHAIR

PA to GM

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Ægir Páll Friðbertson6 months ago on Google
5/5
Mr mustapha and skiriba karim amin
10/10
Me and my husband liked the service and the hotel very very nice… we reccomend this hotel and service 👌🏻
Trip typeVacation
Service5.0
Location5.0
Response from the owner6 months ago

Dear Ægir Páll Friðbertson,

First and foremost we would like to thank you for choosing our Movenpick hotel for your visit to Marrakech and for recommending us to the travel community of Google.com, this is undoubtedly the best reward for us all.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Alty Loy10 months ago on Google
5/5
Nice place with a very nice stuff. This is the first time I’ve been in Movenpick and i was very satisfed by the service. I wanted to thank Mss Douaa who was very useful by giving me all the informations that I need. Good experience in this hotel.
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Dear Alty Loy,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Marcela Panhota3 years ago on Google
5/5
I am amazed with this hotel and our experience. Beautiful location and structure... always clean, positive mood and relaxing. People always smiling and helping, perfect! Breakfast super good... pool restaurant also good...I also mentioned …
I am amazed with this hotel and our experience. Beautiful location and structure... always clean, positive mood and relaxing. People always smiling and helping, perfect! Breakfast super good... pool restaurant also good...I also mentioned on the reservation that was my husband birthday and when we arrived they let flowers, fruits and a beautiful (and so good!) dessert in our room. Just perfect, thanks for the great experience!!!!
Response from the owner3 years ago

Dear Mrs Panhota,

First of all, we would like to thank you for the great review about our hotel.

We are pleased to know you enjoyed your stay in our hotel and that our teams contributed to make the best of it.

We will forward your kind comments to our staff as a part of motivation to keep on the same track.

Again, Mrs Panhota, thank you for your warm words, we truly hope getting the pleasure to host you again on your next trip to Marrakech.

Sincerely,

Thomas Greggory

General Manager

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Yakout Lama year ago on Google
5/5
Cosy atmosphere, discreet and efficient staff. A special mention to the reception team and Nada the PR. Also, the heated swimming pool is a joy. I recommand it
Response from the owner11 months ago

Dear Yakout Lam,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

David Zarifa year ago on Google
5/5
This place was beyond amazing! There are soo many facets to discuss on why you need to stay here when you come to Marrakech. First, you are welcomed by the most stunning property with luscious gardens ample space to relax and multiple pools …
This place was beyond amazing! There are soo many facets to discuss on why you need to stay here when you come to Marrakech. First, you are welcomed by the most stunning property with luscious gardens ample space to relax and multiple pools to enjoy. The location of the hotel is excellent as well close to the hustle and bustle of the medina, but not too close that you can have time to relax and get away from the craziness. What really sets this hotel apart is the staff. The staff, every single one of them accommodated us almost as we were their own family. A special thank you to Nezha, Abdellatif, and Mr.Khalid from the front desk and Mr.Omar from the restaurant they went beyond our wildest expectations. Throwing us a party with a cake when they found out there was a graduation in our group as well as assisting us with multiple things. If you are still unsure of where to stay in Marrakech you must must stay here!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mr Zarif,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again Mr Zarif for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM

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Simo Chrifa year ago on Google
5/5
I spent a couple of nights at the movenpick and i can say that it's the place to be. Well located, the decoration is very nice and the service provided from the team is great, thank you Nada and Ahmed for the warm moroccan welcome. I recommand this hotel
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mr Chrif,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Marrakech .

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

zidane karim3 months ago on Google
5/5
Very excellent service from Hanane, mohssine ,Mohamed ,Hassan ,Natural and Hamza.very good service
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Mr ZIDANE

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Douaa CHAKIR

Guest Relation Supervisor

Julia Leea year ago on Google
5/5
Movenpick is like an oasis you return to after a busy day. Leila checked us in at reception, and from our fantastic interaction with her on our first day, my husband and I knew we would love our stay. The staff is exceptionally nice and …
Movenpick is like an oasis you return to after a busy day. Leila checked us in at reception, and from our fantastic interaction with her on our first day, my husband and I knew we would love our stay. The staff is exceptionally nice and friendly. The dinner at the restaurant was so incredibly delicious. The hammam spa and massage was everything I wanted after our trip to the desert. There are touches all around our room that made us feel like we were at home away from home. And finally, the safety measures instilled in light of COVID, from the hand sanitizers all around the hotel common areas to the small bottles provided for each guest’s personal use, made me feel safe to stay here during a pandemic. The next time my husband and I visit Marrakech, we will definitely come here again. Movenpick Marrakech exceed our expectations in every way.
Response from the ownera year ago

Dear Mrs Lee,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

Our staff welcomes each guest with the Movenpick spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us.

Last but not least, we are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and Cleanliness which is one of the most important aspects for AccoHotels especially during this specific time.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM

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Fatima Essabir11 months ago on Google
5/5
The movenpick is definitely the place to be in Marrakech, the rooms are comfortable, breakfast is tasty and had various choices, the staff is helpful and Nice. Special mention to the waiting team and Nada the guest manager.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Dear Mrs Essabir,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Marie Cailes3 years ago on Google
4/5
Beautiful room (1102)with not a great view but small balcony and close to exit. Food and presentation very nice as well as tasty. Visited during the time of Ramadan and had difficulty finding staff to assist with the maze of hallways and rooms at sunset. Staff very attentive and details of room services nice
Response from the owner3 years ago

Dear Mrs Cailes,

First of all, we would like to thank you for taking the time to share a comment on your stay in our property.

We wish you a pleasant stay and remain at your entire disposal for any further information.

Best regards,

Thomas Greggory

General Manager

Kunal Patel6 months ago on Google
5/5
Great hotel and excellent staff…extra thanks to Ashraf for going above and beyond for customer service
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear M. Patel,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Annette Kavin6 months ago on Google
5/5
Skiriba cavalier and karim and amine molay yousef and mestafa 10/10
Excellent Service. Friendly, delicious breakfast.!!
Trip typeBusiness
Service5.0
Location5.0
Response from the owner6 months ago

Dear Mrs Kavin,

Thank you very much for leaving these wonderful comments on Google.com, we are delighted that you enjoyed your stay among us.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

董斐尔4 months ago on Google
5/5
Hanane Mothamed Souhail from reception
very beautiful and comfortable.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear 董斐尔,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Bella Rose Marquez11 months ago on Google
5/5
Had a pleasant stay at the hotel, breakfast was tasty ans various, staff were very helpful, thank you Nada. We'll be back soon
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner11 months ago

Dear M. Marquez,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

Moreover, your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Anthony Feghali3 years ago on Google
5/5
I highly recommend the hotel. I spent four nights with my wife and loved the property. The staff were excellent and attentive. Afaf checked us in and was great in booking tours. …
I highly recommend the hotel. I spent four nights with my wife and loved the property. The staff were excellent and attentive. Afaf checked us in and was great in booking tours.
We had dinner one night at the restaurant which was good for a convenient meal. Regarding the room we booked the king garden view suite. The room was large and modern with a large bathroom. We had a sitting area and outdoor patio. The breakfast was served daily from 630 to 1030am. The staff was excellent. The had everything from eggs to moroccan tea and pastries. The best part of the property are the pools and spa. There are two large pools to lounge by and a spa you can use if staying at the hotel.
The location of the hotel is in the new city but we walked daily to the old city Medina which took about thirty minutes.
If you visit Marrakech I highly recommend this property.
Response from the owner3 years ago

Dear Mr Feghali,

First and foremost we would like to thank you for choosing our hotel for your visit to Marrakech and for recommending us to the travel community of Google.com, this is undoubtedly the best reward for us all.

We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire teams as we know it will be a great source of motivation to keep on going the extra mile.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Finally, thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM

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Thibaut Michiels3 years ago on Google
4/5
The beds were not that good.
I had room 4006 and over the mattress there seemed to be a thick cover (feels like a thick bed sheet). …
The beds were not that good.
I had room 4006 and over the mattress there seemed to be a thick cover (feels like a thick bed sheet).
It's warm + doesn't support the back ...
All the rest was good but had some short nights because of this. Hotel experience was good (good staff & food).
Response from the owner3 years ago

Dear Mr Michiels,

First of all, we would like to thank you for your warm words regarding our hotel.

We are delighted to know you enjoyed your stay in our hotel as well as the quality of our teams and services.

Also, we would like to apologize for the inconvenience occurred with the bed, we assure you that we take your remarks seriously in order to improve the quality of our services and achieve your highest expectations.

We hope getting the honor to host you again on your next trip to Marrakech.

Best regards,

Thomas Greggory

General Manager

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3littlebirdsify4 years ago on Google
3/5
The room does not get a 5 stars feel.
The bed is comfortable and I like the dressing room in the entrance of the room because it is spacious and allowed us to not have the suitcase in the middle of …
The room does not get a 5 stars feel.
The bed is comfortable and I like the dressing room in the entrance of the room because it is spacious and allowed us to not have the suitcase in the middle of the room.
The minibar was empty.
There was an issue with the shower, the water floods the rest of the bathroom when we shower and even though the cleaning ladies cleaned the water , it was happening with every shower which was annoying and a dangerous hazard as it made the floor very slippery.
The breakfast buffet had a lot of choice but it gets crowded and there are queues everywhere especially to get the drinks; however the waiters are very friendly and helpful and they try their best to accommodate everyone.
The lobby is spacious and beautiful, however the feel I got from this hotel is that it is a bit "industrial".
Still a good hotel overall but no worth 5 stars.
Response from the owner4 years ago

Dear valued Guest,

Thank you for taking the time to share your feedback with the Google community.

I am sorry to hear you had a bad experience due to the shower incident. Please rest assured that we'll do all it takes to fix it.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a new great hotel experience.

Indeed, our resorts offer an authentic welcome to the visitors of the captivating Red City, and very convenient for both travelers for business experience with the direct access to the Palais des congres, offering exhibition space, auditoriums, meeting rooms and banqueting venues and travelers for leisure featuring the 503 rooms, six restaurants and bars, Ô de Rose spa and wellbeing center, three swimming pools, two of which are heated, and the kids club "Ptits Moussafirs".

We do hope to have the chance to welcome you back again and make sure you get this time the memorable experience you deserve.

Sincerely,

Thomas Greggory

General Manager

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alex freeman3 years ago on Google
1/5
I can't understand why this place has such good reviews..
The staff during the day are unattentive and I found them to be quite rude. The …
I can't understand why this place has such good reviews..
The staff during the day are unattentive and I found them to be quite rude. The pools were not looked after as much as you would hope from a 5 star hotel. Tiles are coming off from around both the main pools and one morning I had to point out that there was a human poo that needed cleaning away from one of them.
The prices at the bar are so inflated. Expect to pay nearly £8 for a bottle of beer. The steak from there steak restaurant was of poor quality and tasted of meat glue. Wish I had taken a photo of the monstrosity we were served.
If you come here expect to receive bouts of high quality finishes and service mixed with shabby corner cutting laziness and arrogance.
Wish I had stayed somewhere else....
Response from the owner3 years ago

Dear Mr Freeman,

Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

It is with great concern that we read your comments about our staff especially because their service has been praised many times for their professionalism yet genuine friendliness and assure you that what you described is not the norm for us.

We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed.

Also, we assure you that we have taken good note of your remarks related to the prices at the bar and restaurant prices and sincerely regret your dissatisfaction, mostly beacuse we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area.

We were very saddened to read your disappointment with the dining expériences, at The Movenpick Marrakech we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Sincerely,

Nada ZOUHAIR

PA to GM

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Hannah Pelletier2 years ago on Google
1/5
Booked a pool pass which clearly stated the steam room was included-however upon arrival was informed it wasn’t included. The lunch was very poor quality (think bowling alley food) and unfriendly staff in general. Maybe it’s a 5 star hotel …
Booked a pool pass which clearly stated the steam room was included-however upon arrival was informed it wasn’t included. The lunch was very poor quality (think bowling alley food) and unfriendly staff in general. Maybe it’s a 5 star hotel by Moroccan standards, but definitely not a luxury hotel according to American / European standards.
Would not recommend.
Response from the owner2 years ago

Dear Mrs Pelletier,

Firstly we would like to thank you for taking the time to share your impressions regarding your recent visit to our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.

Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.

Sincerely,

Nada ZOUHAIR

PA to GM

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gouvernante gouvernantea year ago on Google
5/5
We spent a wonderful week with our two children, thanks to all the teams of the kids club, the ladies are as nice as professional, also Nada the duty manager was nice. I recommand this hotel for its kids club, really exceptionnal
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the owner11 months ago

Dear gouvernante gouvernante,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Amanie Brik3 years ago on Google
3/5
I changed 3 rooms on the first day!!!! The first room had a very strong bad smell and the second one was near a night cloud, the noise was very loud! When I called the reception to complain about the noise, they said that they are familiar …
I changed 3 rooms on the first day!!!! The first room had a very strong bad smell and the second one was near a night cloud, the noise was very loud! When I called the reception to complain about the noise, they said that they are familiar with this and know that this is a noisy room, but they asked me to stay there for a night and maybe the day after they can change the room! This is a very bad service, I came to a hotel to have a place to sleep and not to stay up all night, the noise was too loud that I had a feeling that my bed is just in the night club, I didn't accept this answer, took my luggage to the lobby and asked to check out and surprisingly they found me another room, this one was quiet!
This is a very bad service, I arrived to the hotel after traveling for 20 hours and I couldn't get a normal room!
The food in the breakfast was very good, but the tables outside were dusty. In general the service in the hotel is not great and can be improved. Although the employees are very nice and welcoming but they are very slow, you can wait too long in the reception desk and no one will even apologize for the long waiting..
Response from the owner3 years ago

Dear Mrs Brik,

First of all, we would like to thank you for taking the time to share your experience with us.

Please accept our sincere apologies regarding all the discomfort caused, we assure you that your precious remarks are taken into consideration in order to investigate about the incident and prevent such uncomfortable situation.

We work hard to deliver an exceptional guest experience, such behavior does not represent the standards of our brand nor our norms and values.

Again, Mrs Brik, we present you our deep excuses and remain at your disposal for any further information.

Best regards,

Thomas Greggory

General Manager

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carly hymanson6 months ago on Google
5/5
My yousef and skiribaaa and siham and naima and Karim and bahija 10/10✌🏽
Amazing stay! Great breakfast 😉
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Dear Mrs Hymanson,

Thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

Also, we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel.

Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Abdulla Alhajria year ago on Google
5/5
Yes excellent stay
Thank you Mrs Naima at restaurant for outstanding service .
I will definitely come back . …
Yes excellent stay
Thank you Mrs Naima at restaurant for outstanding service .
I will definitely come back .
Nice hotel and staff . Thank you miss Hanan at reception for all the arrangement. Fantastic place to be in
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mr Alhajri,

Thank you for the great feedback of your recent holiday experience at our Movenpick Hotel.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Tony Lemire3 years ago on Google
5/5
Beautiful property with space for large groups or conventions. Even the most basic rooms are spacious with nice beds and washrooms. Located within walking distance to a modern mall and several restaurants although most are Westernized or …
Beautiful property with space for large groups or conventions. Even the most basic rooms are spacious with nice beds and washrooms. Located within walking distance to a modern mall and several restaurants although most are Westernized or chains. Short cab ride to souks and main square. Staff were attentive and helpful although their English was often poor which is my issue more than theirs. Breakfast included with the room was VERY good with lots of options including an egg/omelette station
Response from the owner3 years ago

Dear Mr Lemire,

First of all, we would like to thank you for your warm words regarding our hotel.

We are delighted to know that you enjoyed your stay in our hotel as well as the quality of our teams and services.

Also, we would like to thank you for your precious remarks regarding the service, we assure you that will look deeply into this matter in order to prevent such inconvenience in the future.

We hope getting the pleasure to host you again on your next trip to Marrakech.

Best regards,

Thomas Greggory

General Manager

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lydia shiko11 months ago on Google
5/5
We loved there quite and relaxing place/,our room was spacious and clean the food was amazing with alot of varieties to choose , the breakfast was everything
Response from the owner11 months ago

Dear Mr Shiko,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

roli m coker6 months ago on Google
4/5
Bahija and Yousef Both
have been great with service at breakfast, we've had a lovely time. Thank you
Trip typeVacation
Service5.0
Location5.0
Response from the owner6 months ago

Dear Roli M Coker,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Jamila E11 months ago on Google
5/5
The hotel is wonderful, gorgeous staff, helpful and attentive, Nada the PR was very nice, charming and always smiling. We recommande
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner11 months ago

Dear Mme Jamila E,

Thank you for making our Movenpick Hotel your choice hotel on this occasion and for your very kind recommendation to the travel community of Google.com, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Creative Mismatch3 years ago on Google
3/5
The hotel and the grounds are beautiful and the staff are very friendly especially towards babies. The staff however, are extremely slack. Had to move rooms 3 times due to sewage smell but we're not given any apologies, called housekeeping …
The hotel and the grounds are beautiful and the staff are very friendly especially towards babies. The staff however, are extremely slack. Had to move rooms 3 times due to sewage smell but we're not given any apologies, called housekeeping over 20 times to ask for the same things which should have already been in the room- pillows, robe etc, which never arrived and the rooms were not cleaned well at all. Dead cockroach sat in the bathroom our entire duration.
Waiters at the restaurant push very hard for named, positive reviews at the begining of the stay making it difficult to write an honest review about the whole experience.
That being said, breakfast was always incredible and buffet contains an array of different foods. Lunch restaraunt was disappointing and food overly salty without any other flavour.
Response from the owner3 years ago

Dear Madam, Sir,

We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.

We sincerely regret reading that you found cockroaches in your room and we thank you for contacting our reception for us to intervene. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds.

As regards to the incidents regarding the cleaning of your room, we would like to present our sincere apologies as clearly we were not performing to our usual standards on this occasion.

Please be informed that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them.

On the other hand, kindly be assured your comments regarding the service you received during mealtimes have been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Sincerely,

Nada ZOUHAIR

PA to GM

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Souhail Soueltt10 months ago on Google
5/5
From te moment the door opens you will walk in a dream, just about everything what you will see and feel is excellent, stunning deco, feels different than other luxurious palaces, Movenpick has so much advantage that goes beyond luxury, it …
From te moment the door opens you will walk in a dream, just about everything what you will see and feel is excellent, stunning deco, feels different than other luxurious palaces, Movenpick has so much advantage that goes beyond luxury, it just feels right and specially when you have an amazing stuff waiting for you.. Big thank to Mrs Hanane from reception and also the director Mr khalid Mawloud, big win for them for doing a wonderful work and make us feel like we are in our home!!!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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mezouar moulay drissa year ago on Google
5/5
The hotel has comfortable rooms, beeakfast is amazing and excellent staff, Amine, Said, Laila, Nada all were helpful. The movenpick is definitely a great place to stay in marrakech. I recommand it
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mr Mezouar,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

Also, we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Boujemaa Belouche11 months ago on Google
5/5
I highely recommand the movenpick marrakech, the entrance is fabulous, the heated pool is definitely a big plus during Cold days. Wa had a great time with Nada the duty manager, we'll be back
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Dear Mr Belouche,

Thank you for making our Movenpick Hotel your choice hotel on this occasion and for your very kind recommendation to the travel community of Google's, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

We are delighted to see that you really enjoyed the beauty of our installations and pools. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Ricardo Moreno4 months ago on Google
5/5
Bahia, excellent service at restaurant. Very happy with her service
Trip typeBusiness
Rooms4.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Mr Moreno,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with Bahia and the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Ben Clark3 years ago on Google
4/5
Check in did not go very well as we did not get into our first allocated room until 4.30pm (check in from 3pm). Lovely spacious room although there was a distinct smell of sick in the second bedroom which obviously house keeping had not …
Check in did not go very well as we did not get into our first allocated room until 4.30pm (check in from 3pm). Lovely spacious room although there was a distinct smell of sick in the second bedroom which obviously house keeping had not advised hotel main reception about. Apart from that, all staff were fantastic and the hotel was very nice, clean, accommodating and we felt very relaxed and enjoyed our stay here.
Response from the owner3 years ago

Dear Mr Clark,

First of all, we would like to thank you for your warm words regarding our hotel.

We are delighted to know that you enjoyed your stay in our hotel as well as the quality of our teams and services.

Also, we would like to thank you for your precious remarks regarding the room, we assure you that will look deeply into this matter in order to prevent such inconvenience in the future.

We hope getting the pleasure to host you again on your next trip to Marrakech.

Best regards,

Thomas Greggory

General Manager

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badr ait ahmed10 months ago on Google
5/5
It was a great trip! I really liked the hotel and a special thanks to Mrs Soumia from the reservation service for here great service.
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Dear Mr Ait Ahmed,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

abdelilah el hassani2 years ago on Google
4/5
The Mövenpick enjoys a strategic location on the boulevard Mohamed V. Nicely decorated, it offers all the facilities and services that can make you enjoy your stay: great and clean rooms with comfortable bed, bathrobe and slippers, large …
The Mövenpick enjoys a strategic location on the boulevard Mohamed V. Nicely decorated, it offers all the facilities and services that can make you enjoy your stay: great and clean rooms with comfortable bed, bathrobe and slippers, large outdoor pool , many restaurants. The area is known for its Nightlife. Very friendly and professional staff. But the hotel was nicer before the renovation.
Response from the owner2 years ago

Dear Mr El Hassani,

We would like to thank you for your preference in selecting our hotel for your holidays in Marrakech, as well as for taking the time to tell us about your recent experience among us.

We are pleased to know you enjoyed your stay in our hotel and that our teams contributed to make the best of it.

Thank you for making our hotel your preferred choice for your holidays in Marrakech this time arround, it is always a pleasure to welcome back our most loyal guests year after year, we also appreciate your point of view regarding the structure before the renovation.

Thank you again for this heartwarming review, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM

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Peace Josepha year ago on Google
5/5
I enjoyed every bit of my stay . Nice room, nice pool, nice food …beautiful staffs … I love Nezha, Hanane and adil at the front desk 🥰 very professional workers
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear M. Peace Joseph,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Depa Patel3 years ago on Google
4/5
Great hotel. Lovely restaurant staff.
Hotel is great location. Shame about the pool that is meant to be heated didnt ever feel like it was heated. Unfortunately couldn't swim as a result. …
Great hotel. Lovely restaurant staff.
Hotel is great location. Shame about the pool that is meant to be heated didnt ever feel like it was heated. Unfortunately couldn't swim as a result.
Restaurant staff esp Khalid - couldn't help us any more. housekeeping was fab too!
Great hotel 4 stars only as let down by managements attitude and way of responding to issues.
Everyone else below them were great help!
Response from the owner3 years ago

Dear Mrs Patel,

First of all, we would like to thank you for taking the time to share your experience with us.

We are delighted to know that you enjoyed your stay in our hotel as well as the quality of our teams and services.

Kindly accept our excuses for the inconvenience that occurred during your stay.

We work hard to deliver an exceptional guest experience, apparently, there was some lacks in many of the services you visited and we would like to apologize for this.

We assure you that we take your remarks seriously in order to improve the quality of our services and achieve your highest expectations.

We hope getting the pleasure to host you again on your next trip to Marrakech.

Best regards,

Thomas Greggory

General Manager

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Nadia Razavi2 years ago on Google
5/5
One of the best hotels i’ve ever stayed out, amazing poor areas, beautiful rooms, friendly staff! love the spa and gym. recommend everyone to go! the restaurants were decent too!! A nice and luxurious experience, i recommend it to everyone, families and couples. Had a lovely time with my partner
Response from the owner2 years ago

Dear Mrs Razavi,

Thank you for the time you spent to share your feedback on your recent stay at our hotel, to be considered as one of the best hotels you stayed at is certainly high praise.

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best regards,

Nada ZOUHAIR

PA to GM

Brenton Van Vredea week ago on Google
5/5
Beautiful oasis, excellent service
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Tazi Jadoa year ago on Google
5/5
A hotel with a great customer service. The location is perfect and we had a great treatment from the teams. Thank you Nada for your professionnalism
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mr Tazi,

Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Marrakech .

Also, we are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Martha Barlas4 years ago on Google
3/5
My flight was cancelled so easy jet chose the hotel however it was very stylish and clean the pools were large but shallow and quite busy the breakfast and dinner were a sort of buffet which was ok however the lack of service was poor. The …
My flight was cancelled so easy jet chose the hotel however it was very stylish and clean the pools were large but shallow and quite busy the breakfast and dinner were a sort of buffet which was ok however the lack of service was poor. The rooms were good the beds were perfectly comfortable. And soft. The showers were fine quite well designed. However the sound of the generator located next to my room was awfully loud and was disturbing in the night as it sounded like an alarm of a car. However I would recommend this hotel as it's location and services are above average it is lovated close to the airport which makes traveling convenient and is close to city centre.
Response from the owner4 years ago

Dear Madam Barlas,

We would like to thank you for your comments about your stay in our hotel.

Please accept our sincere apologies regarding the discomfort caused during your stay, we ensure you that your precious remarks will be taken into consideration in order to improve the quality of our services.

Again, we present you our deep excuses and hope getting the chance to host you on your next trip to Marrakech.

Best regards,

Thomas Greggory

General Manager

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Hyunjong Kim10 months ago on Google
5/5
A beautiful hotel with excellent customer service. I’d recommend this hotel to anyone planning to visit Marrakesh. Special thanks to kaoutar and nezha from reservation as everything went so smoothly.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Dear Mr Hyunjong,

First and foremost we would like to thank you for choosing our Movenpick hotel for your visit to Marrakech and for recommending us to the travel community of Google.com, this is undoubtedly the best reward for us all.

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Maria Josefina Perdomoa year ago on Google
5/5
This was our second visit as we decided to scape to the sunny weather where hospitality is important. We had again a great experience above our expectations. The hotel has all the right installations to keep you inside. The team is very …
This was our second visit as we decided to scape to the sunny weather where hospitality is important. We had again a great experience above our expectations. The hotel has all the right installations to keep you inside. The team is very friendly and you feel very welcome. Jamra Restaurant next to the pool offer a healthy menu w/o gluten and lactose presenting a very balanced menu. Marcelona brasserie is a great choice for dinner. The SPA is open during long hours with free access to Jacuzzi, Hammam and Sauna, upon reservation, the staff is very kind and treatments are recommended, they use local products, reserve your massage on time! Thank you to Dauaa, Amel, Kamir, Chef Ahmed & Chef Tariq. We look forward to come back soon.
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

Dear Mr Perdomo,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and Tripadvisor readers.

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM

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T
Trip.com Member3 years ago on Trip.com
5/5
Great hotel. Good breakfast. Nice hotel grounds. Overall pleased. Good location only 5-10mins drive from Médina, taxis outside hotel will charge 50MAD but if u get a taxi on the road and get them to put on the meter will cost around 10MAD. Airport 10 mins away around 70MAD on taxi meter.
saida bensariha year ago on Google
5/5
It was a very beautiful vacation in this hotel , i really did appreciate the whole experience, but very big and special thank for nada she is just amazing
Trip typeSolo
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mrs Bensarih,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests,

Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Said Ha year ago on Google
5/5
The service was great. Our stay at the Mövenpick Hotel Mansour Eddahbi Marrakech was fantastic. We enjoyed our visit and will come back for sure. We highly recommend it to everybody because the manager Boushra will make sure that you will not forget your visit!!
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mr Said H,

Thank you for making our Movenpick Hotel your choice hotel on this occasion and for your very kind recommendation to the travel community of Google.com, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate Bouchra all on your behalf for her contribution to your wellbeing whilst staying among us.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and GUEST EXPERIENCE MANAGER

Mohamed Matouaa year ago on Google
5/5
I travel around the world me and my family and I always have a good experience when I go back to my roots Morocco this time I have a small vacation whit my mom and my aunt. …
I travel around the world me and my family and I always have a good experience when I go back to my roots Morocco this time I have a small vacation whit my mom and my aunt.
I want to thanks sad benani the bars manager and all his stuff olso I want to thanks mustafa lkhokh -fatim zahra and all the teams for the nice services early morning whit nice smile and marakchi jokes at the breakfast time the hotel was amazing the only negative point the ac have a little noise ( you can always reset your brain at Marrakech 😉😉)
Response from the owner11 months ago

Dear Mr Matoua,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations.

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

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Winfred Mbaia week ago on Google
5/5
Douglas karim and Sami was excellent
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
irene suteja2 years ago on Google
1/5
I and my husband joined Insight Vacations for Morocco tour. We arrived in Marakech on Dec 25, 2019 and stayed there for 2 nights. Our Tour Director handed us the room key and confirmed that our room was twin bed as we strongly requested …
I and my husband joined Insight Vacations for Morocco tour. We arrived in Marakech on Dec 25, 2019 and stayed there for 2 nights. Our Tour Director handed us the room key and confirmed that our room was twin bed as we strongly requested upon booking the tour. We were shocked the room given to us was not twin, instead it was double bed. The staff then re-arranged twin bed for us. However when we opened the door, someone was still occupying the room with her stuff all over the bed, so we quickly closed the door and informed the staff. They did not seem to show any concern or apologetic at all. Thereafter, the staff again re-arranged another twin bed for us which was away from the group.
On the same night at around midnight, after washing my hair only then I realised the hair dryer was not working, so I called the receptionist/front desk to get the replacement and told him that I need it urgent as my hair was wet, after having waited for 15 min no one came so I called again, the receptionist informed me only 1 staff was working that night however he promised to ask the staff to attend to my request first before attending to other calls. I waited for almost 1 hr still no one turned up so I came down with my messy hair to approach the front desk it was about 13-15 minutes walk from my room (2 ways). When I checked with him, he didn't respond instead he quickly made a call using his cellular phone, after waited for over 5 minutes I interrupted him to ask if he has got the replacement hair dryer, he asked me to wait as he was checking with the staff on the phone, only after almost 10 minutes, he showed me the photo on his phone that the hair replacement dryer was already hanged on my room door handle. When I left my room, it was not there. I felt very frustrated and furious with the staff attitude. I should say almost all the staff are not friendly and helpful. No doubt that probably it was during holiday season where the hotel was crowded, and the staff was busy, but in the hospitality industry this kind of attitude is definitely a no no...
Response from the owner2 years ago

Dear Mrs Suteja,

We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.

We truly hope to have the opportunity to welcome you back on your next visit to Marrakech and exceed your expectations.

Best regards,

Nada ZOUHAIR

PA to GM

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Bernard Jill10 months ago on Google
5/5
Beautiful place. I was amased by the service. The room are clean, the stuff was nice and the decoration is very beautiful. Good place to be.
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner10 months ago

Dear Mr Jill,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Charlie Scalliet4 months ago on Google
4/5
Didn't stay, just at the expo.
Great venue
Service4.0
Location4.0
Response from the owner4 months ago

Dear M. Scalliet,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

Sonya Adams6 months ago on Google
5/5
Achraf and Othman very helpful
With service around the pool . Polite and professional
.
Trip typeVacation
Rooms3.0
Service3.0
Location3.0
Response from the owner6 months ago

Dear Mrs Adams,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations.

We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Once more we thank you for sharing your great experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM and Guest Experience Manager

zakaria benjkana year ago on Google
5/5
I would recommend this hotel to any person Wants to have a great confotable stay and an excellent service in marrakech to come and stay in movenpick hotel marrakech. The location is fabulous , rooms are cozy and quiet nice food ! …
I would recommend this hotel to any person Wants to have a great confotable stay and an excellent service in marrakech to come and stay in movenpick hotel marrakech. The location is fabulous , rooms are cozy and quiet nice food !
Also would to thank all the reception and restaurant staff for looking after us and Madam douaa for her follow up on making sure that our journey went smooth.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mr Benjkan,

We greatly appreciate the time you spent to share your recent holiday experience at our Movenpick hotel and we thank you for your kind recommendation to Google's readers .

We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Marrakech .

We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel.

last but not least, we would like to thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,

Nada ZOUHAIR

PA to GM

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Hivernage

Refined, modern Hivernage is known for nightlife, with a casino, cocktail lounges, hotel dance clubs and chic global restaurants with live music. The Royal Theatre, with domes and Ancient Egyptian–style columns, stages concerts in an amphitheater. Nearby, the Menara Gardens, with a huge reflecting pool and mountains in the background, date to the 12th century, and El-Harti Park has fountains and a rose garden.

Hotel location score

Good location overall for sightseeing, recreation, dining, and getting around
3.0 Good for proximity to things to do
3.1 Good for proximity to restaurants
3.9 Great for proximity to transit
4.6 Excellent for airport access
Scores are calculated based on data from Google Maps and Google reviews
Bd Mohamed VI, Marrakech 40000
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Rating
4.1
Distance
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11. Medina of Marrakesh
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3.9
Distance
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12. Le Jardin Secret
Elegant, ornate 19th-century palace complex with traditional Islamic gardens, plus a shop & cafe.
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Rating
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Distance
12 min
980 reviews
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Museum of Moroccan photography housing a permanent collection & offering rotating exhibitions.
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15. Les Jardins de La Koutoubia
Warmly decorated rooms in an upscale property featuring a spa, 3 restaurants & 2 pools.
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1. Restaurant le code |
Restaurant
Rating
4.3
Distance
1 min
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2. L'Ardoise du Marché
French restaurant
Rating
4.7
Distance
5 min
94 reviews
3. La Villa Canaille
French restaurant
Rating
3.9
Distance
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4. La Collégiale
French restaurant
Rating
4.5
Distance
8 min
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5. Restaurant Le 6 Marrakech
Restaurant
Rating
4.2
Distance
2 min
747 reviews
6. L'Ô à la Bouche
Restaurant
Rating
4.7
Distance
7 min
288 reviews
7. Bagatelle
Restaurant
Rating
4.4
Distance
8 min
580 reviews
8. Restaurant le Meditérranée
Restaurant
Rating
4.9
Distance
5 min
105 reviews
9. Dameh Restaurant
Restaurant
Rating
4.8
Distance
4 min
138 reviews
10. Le Petit Cornichon
Restaurant
Rating
4.5
Distance
9 min
211 reviews
From
Marrakesh Menara Airport
Taxi 13 min
Transit 24 min
Gare Oncf 13 min
Lycee Hassan 2 8 min
Menara Mall 15 min
Le Meridien 11 min
Gare Train Oncf 12 min

About this hotel

Check-in time: 3:00 PM
Check-out time: 12:00 PM

Address & contact information

Bd Mohamed VI, Marrakech 40000
05243-39100

Health & safety

Health & safety measures are provided by the hotel. Contact the hotel for more details.

Amenities

Popular amenities

  • Pool
  • Spa
  • Wi-Fifree
  • Parkingfree

Internet

  • Wi-Fifree
  • Wi-Fi in public areas

Policies & payments

  • Smoke-free property
  • Credit cards
  • Debit cards
  • Cash

Services

  • Front desk24 hour
  • Baggage storage
  • Concierge
  • Currency exchange
  • Full-service laundry
  • Elevator
  • Wake up calls
  • Housekeepingdaily

Parking & transportation

  • Parkingfree
  • Self parkingfree
  • Valet parkingfree
  • Electric vehicle charging stations
  • Private car serviceextra charge

Accessibility

  • Accessible
  • Accessible elevator

Business & events

  • Business center
  • Meeting rooms

Languages spoken

  • Arabic
  • English
  • French
  • German
  • Spanish

Bathrooms

  • Private bathroom
  • Bathtub in some rooms
  • Shower

Food & drink

  • Restaurant
  • Bar
  • Table service
  • Room service24 hour
  • Breakfastextra charge
  • Breakfast buffet

Activities

  • Bicycle rentalextra charge
  • Boutique shopping

Children

  • Kid-friendly
  • Babysitting
  • Activities for kids
  • Kids' club

Pools

  • Outdoor pool
  • Hot tub

Wellness

  • Fitness centerfree
  • Elliptical machine
  • Treadmill
  • Weight machines
  • Free weights
  • Massage
  • Sauna
  • Spa
  • Hair salon
  • Doctor on call

Pets

  • Pet-friendlyextra charge
  • Dogs allowed
  • Cats allowed

Rooms

  • Air conditioning
  • Refrigerator
  • Coffee maker in some rooms
  • Minibar in some rooms
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Mövenpick Hotel Mansour Eddahbi Marrakech
MAD 2,112Nov 30–Dec 1
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